Jeff B.
Posted
The App is gone and none of my cameras…
The App is gone and none of my cameras work now. What am I supposed to do? I spent money on 4 cameras that are useless now.

Average
285 reviews
Everything you need to protect and automate your home
Crorzar (crorzar.com) has 285 customer reviews on Consumer Courier, with an average rating of 3.9 out of 5.
Showing 53 reviews with 1 star · Clear filters
Jeff B.
Posted
The App is gone and none of my cameras work now. What am I supposed to do? I spent money on 4 cameras that are useless now.
Consumer
Posted
Customer service is horrible won’t return emails or calls took over a month to replace a faulty camera 👎🏻👎🏻👎🏻👎🏻
Gary M.
Posted
Camera’s not responding to to my Wi-Fi I even called my WI-FI company to make sure it was 2.4 or higher and it was mush higher than 2.4 that was required to run these camera’s. Camera’s we’re a problem
Response from Crorzar· Mar 21, 2023
Hi Gary, there’s your problem, you aren’t connected to the proper WiFi network 🙂. WiFi routers broadcast 2 different kinds of WiFi network. One is a 2.4ghz network and the other is a 5ghz network. These have nothing to do with speed, so it’s not about having a network that’s “much higher than 2.4”. You are trying to connect using a 5ghz WiFi which is not compatible. Use a 2.4ghz network and you will have no trouble connecting. That’s why we say in quite a few places during the setup process that you need a 2.4ghz network. If you’d like some guidance, give us a call at 855.700.2482 option 3 and we’d be happy to help.
Alfredo V.
Posted
I buy 2 outdoor cameras , 1 is working perfect , but the second one is not working , I set up the second camera and the next day the camera is offline , set up again and the next day the camera is offline again , this is every day. I am tired of doing the same thing every day and the camera keeps going offline. I need the camera to be replaced by another camera that does work
Response from Crorzar· Mar 3, 2023
Hi Alfredo, we can definitely help. Get in touch with tech support to trouble shoot. If that doesn’t resolve it we will get you a replacement. What you are describing sounds like an issue with either power or a consistent WiFi connection.
Gary
Posted
Been in contact with the company several times. They do return emails and calls. They DO NOT help me with the problems. It appears that I am a bother to them. It appears that they try to get rid of problem by just saying something that does not help or has anything to do with the problem. To this day the cameras that I purchased still do not work. I have tried and tried, they got my money, now they don't seem to care.
Response from Crorzar· Feb 22, 2023
Hi Gary, we are sorry to hear you are having trouble. It looks like you purchased the products about a year ago and that they have worked off and on. This can be due to a variety of reasons. Wifi router, weak wifi signal, environment, etc. We have a one year warranty on the products. If they are defective we'd be happy to replace them. Please give us a call so we can help.
James D.
Posted
I bought a camera it was supposed to deliver on the 6th and change to the 9th until it was returned all I want is my refund I don't think I'll be using y'all again this happened before
Response from Crorzar· Dec 16, 2022
This entire interaction has been very confusing. Your order was shipped less than 24 hours after you placed it, and had delivery issues because you entered the wrong address. You called us demanding an explanation for the route USPS took to deliver the package and were unhappy when we explained multiple times that we did not control USPS’s shipping route. When it was returned to us we cancelled your subscription at your request. Since you only paid a few dollars for the first months service, the entire refund amount (and then some) was taken up covering the cost of shipping since you entered the address wrong. Not sure how we should be expected to bear the cost of your error?
Christi L.
Posted
If I could give negative stars, I would. I was a one-time, but loyal customer, who chose to make a second purchase from Crorzar. I don't know what happened between my first and second purchase, but it was like night and day. It feels like they transferred ownership to a foreign company. I purchased two Solar 360 cameras (2 because it was a better deal for more) in July 2022. It is now October, they are back in the box (over $400 tied up) and I will NEVER purchase from Crorzar again. Note: their return period is 14 days. The cameras appear to work initially out of the box, but within hours there are many disappointments in function and continuity. Upon calling Crorzar, there seems to be only one person that does it all and he is the keeper of return authorizations (language barriers exist). We had a long frustrating phone call where he walked me through everything I had ALREADY done and then left me to delete and start all over. I have a very full and busy schedule, so this took a bit longer and in the end did not work. The product manual he linked to me did not even match the app screens. By then I was ready to be done, but it was past the 14-day mark and he just kept using his scripting to appreciate me as a customer and wanted to set up another call, which I finally made time for (I feared it would be a very long call based on the first one). I waited 2 hours that day and he ghosted me. Their follow-up to purchase emails say if you can't give a positive review, please let them know. I tried. Please take my advice and run the other way.
Response from Crorzar· Oct 21, 2022
Hi Christi, we are sorry to read this, we want everyone to have a good experience with us. If you are having consistent issues with the cameras we are happy to replace them under our warranty. Based on the notes with our support team, it could be an issue with your wifi needing a stronger signal at the location you have placed the cameras. Our team has tried to reach out to you and not been able to reach you. We will keep trying.
Robert M.
Posted
I ordered this 2nd camera.....after my 1st one I got worked great...and was easy to connect.......This 2nd one I got from you looks diff.....no reset button does not say Crorzar on it and everything I tried wont let me connect to my internet......looked it is 2.4 G but wont connect
Response from Crorzar· Oct 13, 2022
Hi Robert, so sorry for the trouble, but good news. It looks like you are using the original app when you want to use the new app, Crorzar Home. We updated everything to offer a lot more than just security cameras. You should have received a couple of emails with the details. Feel free to give us a call for help if the new app doesn’t do the trick. 855.700.2482 option 3.