Christina H.
Posted
Misleading rush delivery charges
The pants are cute and the pictures turned out good however they seemed kind of small. We received socks in the wrong color and paid an additional fee to have our items arrive in time for Christmas. They didn’t arrive until New Year’s. I asked for a refund on the rush delivery and the company told me that it was the courier‘s fault not theirs. I find that to be misleading. Will not be ordering from this company again.
Response from Cuddle Clones· Jan 5, 2026
Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the fit of the pants, the sock color, and the timing of delivery. We understand how disappointing it can be when expectations—especially around holiday timing and rush services—aren’t met, and we recognize how that impacts the overall experience. Your comments have been shared internally, as they help highlight areas where we need to improve clarity around sizing, fulfillment accuracy, and communication about production and shipping timelines. Thank you again for your honesty and for letting us know how we can do better. Kind regards, Cuddle Clones team