CustomframesolutionsReviews of customframesolutions.com

Do not order frames from this company!! The frames are cheaply made, they come with no glass or hardware and the prices are ridiculous for what you get.

Horrible quality (and it takes weeks to get your damaged or wrong-sized frame). Terrible customer service. Nothing good to say.

The frame looks nice, when it finally got here, however, the matting was cut wrong. No response from customer service about getting it fixed - should’ve went to my local frame shop in town…

My frame arrived with a piece of wood chipped from it and it won’t sit square when it’s put together. They give you these plastic pieces to put the frame together with and there is no way to take the pieces out and dissemble the frame to send it back if you have issues. DO NOT RECCOMEND

This company, in my experience with them, knows nothing about customer service. You cannot speak to anyone and their email responses seem robotic. That’s until you challenge their policies. I had a 5 year “relationship” with this company having spent about $2500 over time. Last week I was sent another damaged frame. It arrived with a sizable gouge in one side that had been clumsily painted over. I suppose to try to get it past me. The short story is I was on deadline with a gallery and requested a replacement piece—as the frame arrived unassembled. The only solution they offered was repack everything and ship it all back. I would get a credit for the frame but not the $25 shipping fee. I angrily stressed I was on deadline and could lose the commission with another delay. Aden, their CS person told me to take my business elsewhere—after five years and $2500! That was it! This is the 3rd or 4th frame that arrived damaged. Never was any replacement sent. Whether warped, gouged or scratched I was on my own to repair it. In all cases my work was due framed to a client or gallery so I had to move forward best I could. Their attitude as expressed through their representative via email was smug, unprofessional, threatening and ultimately dismissive. I cannot recommend to any party that this is a group of people you’d want to work with. Very disappointed.

Should be a 0 star. Horrible Company and service!. Expensive too. They forced me to incur additional charges, ($90.00) restocking, shipping back, etc too. They blame the customer for not being able to follow confusing sizing instructions, and then do nothing to rectify the problem that doesn't involve further charges for the customer. AVOID THIS COMPANY!. I ordered one. back in early December 2005 , returned it after a LONG debate,, ordered another one and It still has not been delivered!!! They sent an email after two days saying....."We have opened a claim with USPS to help locate your items. USPS has requested up to 8 business days to investigate and provide an update on the status of your shipment". Never has been received. AVOID THIS COMPANY!!!!!!!!!!!

Our frame corners don't align up properly. The screws given to me to add a hanger are too long for where they are supposed to go so now I have 2 holes in my frame. Pretty much sucks

received my frame order and it was completely different from what I ordered. A light wood frame came in dark brown. When I sent a comparison photo of the website frame and what I received they said it looked fine lol. Horrible company