CustomframesolutionsReviews of customframesolutions.com

I ordered a frame 29 3/4" x 53" and specifically requested that because I was looking at the details of the frame that I picked out that if my measurements were off please contact me so that I could resubmit. My frame is 30" x 53.5". So, now I have to find a local frame shop to cut it down, and fit it with plexiglass. One corner of the frame, hopefully can be cut off because it's crushed on the corner, but otherwise I love the frame, just wish it was the right size. I had to take into account the border of the poster, and this will not work because it's 1/2" too big on all sides. NOT HAPPY.

I only received the 4 wood pieces of the frame with no hardware or pieces to join the 4 four sides and assemble the frame. I ordered the acrylic and hanging hardware separately. They arrived with no instructions. I can figure something out but I'm not skilled in framing so I would have liked a little info. on what some of the pieces even were----Mostly i am displeased with the frame and the inablility to put the thing together. The price is too high to get incomplete parts AND to have to purchase everything separately.---*Since discovering the problem I contacted the company and it was handled very well. Someone responded very quickly and said the missing pieces would be sent right away. While I was annoyed about th incomplete order, they helped solve the problem professionally and respectfully.

Do not order frames from this company!! The frames are cheaply made, they come with no glass or hardware and the prices are ridiculous for what you get.

Horrible quality (and it takes weeks to get your damaged or wrong-sized frame). Terrible customer service. Nothing good to say.

The frame looks nice, when it finally got here, however, the matting was cut wrong. No response from customer service about getting it fixed - should’ve went to my local frame shop in town…

My frame arrived with a piece of wood chipped from it and it won’t sit square when it’s put together. They give you these plastic pieces to put the frame together with and there is no way to take the pieces out and dissemble the frame to send it back if you have issues. DO NOT RECCOMEND

They offer a lot of good looking choices on their site. My order arrived looking great, was cut beautifully and also at the exact dimensions I requested. The frame came unassembled as expected, their website is clear about how it will arrive. They have assembly instructions on their site, super easy to follow. My canvas painting fit perfectly into the frame. I'll be going back here for all my future framing needs.

This company, in my experience with them, knows nothing about customer service. You cannot speak to anyone and their email responses seem robotic. That’s until you challenge their policies. I had a 5 year “relationship” with this company having spent about $2500 over time. Last week I was sent another damaged frame. It arrived with a sizable gouge in one side that had been clumsily painted over. I suppose to try to get it past me. The short story is I was on deadline with a gallery and requested a replacement piece—as the frame arrived unassembled. The only solution they offered was repack everything and ship it all back. I would get a credit for the frame but not the $25 shipping fee. I angrily stressed I was on deadline and could lose the commission with another delay. Aden, their CS person told me to take my business elsewhere—after five years and $2500! That was it! This is the 3rd or 4th frame that arrived damaged. Never was any replacement sent. Whether warped, gouged or scratched I was on my own to repair it. In all cases my work was due framed to a client or gallery so I had to move forward best I could. Their attitude as expressed through their representative via email was smug, unprofessional, threatening and ultimately dismissive. I cannot recommend to any party that this is a group of people you’d want to work with. Very disappointed.