Trish E.
Posted
I was never able to successfully login…
I was never able to successfully login to their app. First when downloading the app and attempting to log in, it said my account existed that didn’t allow me to self reset a password, and then later in the day I was able to attempt login and when trying to set a password it errored saying “unknown error”. I said if they couldn’t help me gain successful login that I wanted to cancel. They immediately cancelled but aren’t refunding for an account I cannot get or have ever gained access to, which was $31.99. Was looking forward to the program but this process is highly suspect: “Please note that in accordance with our terms of use, subscriptions are non-refundable. To continue supporting your weight loss journey, we’d be happy to offer you a FREE 12 months extension, valid until 2/17/2027, at no extra cost.” This seems a turnstile login scam where they quickly take your money, you don’t get services you’ve paid for, and instead of providing a helpful resolution the same instructions are provided over and over that do not help, no thanks to “Dmytro”. I will dispute with my credit card company. Stay far away. Update 11/22/2025: I received a message to try my login again which was successful so all was fixed on their end. I’ve upgraded to four stars because I need to give a shout-out to Nikita for being far more helpful than Dmytro. If a misunderstanding a simple phone call or asking for clarification is a lot better than to cancel without proper assistance. I’d like to give a higher rating but just want to update this and we’ll see how it goes once I get started! Thanks again Nikita, that is how to help a customer during a first time login, as well as impression of a company and experience!