Decant HouseReviews of decanthouse.com

Response from Decant House· Sep 21, 2023

Hello Brogan, Thank you for taking time out of your day to review our products and services. I believe there is a misunderstanding which I will address. From the time you place your order, there is an up to three day processing time and in rare cases four days. This is disclosed in your order confirmation and also on our shipping and returns policies page on our website. This processing time is because we hand decant every order so it is fresh. We do not have pre-made decants sitting around waiting to be shipped. This is bad for the fragrance. We see that your order was placed on a Tuesday, shipped on Thursday (2 days processing time) and delivered on Monday. Your order was processed earlier than stated. Transit time for the shipping service chosen is up to three days for delivery. So, from Thursday to Monday is 3 days transit. If the four star rating was due to this misunderstanding, we ask if you could verify this information for yourself and update your rating accordingly. Regards, Drew