DesignerOptics.comReviews of designeroptics.com

PLEASE LISTEN, IM TRYING TO SAVE YOU TIME AND MONEY. DONT THINK SOME STUFF LIKE THIS WONT HAPPEN TO YOU I would never put zero stars if I could. I bought a pair of sunglasses that stated they were in stock when I bought them and I later received an email stating that they were shipped and on the way to me. I sat for a few days waiting but I thought it was odd that I still had no tracking number. I contacted support to ask why n when they replied they stated that the pair I wanted were on back order. I explained my frustration furthermore by explaining that it was in stock when I bought it and also sent a screen shot of the email stating they already had it on its way to me and all they responded with is “I’m sorry for the misinterpretation we would never advertise an item as in stock when it’s back ordered” like f*** these guys bro how am I supposed to believe that for even a second when I see numerous bad reviews saying the same thing and also they lied to me when they sent me the email saying it was shipped. Zero credibility, they run the company like s**t and don’t care about you and when you have a problem they probably use the same template to respond to everyone which is a fake apology, telling you to go F***yourself basically and if you don’t like it go get a refund that won’t get processed for another week.

If I could give no stars I would. Do not order glasses from this company, do not let the affordable price convince you to order from this company. I received bent frames and poorly made lenses. I currently have a Trivex lens and my RX is a -5.00 and my current lenses are not thick or heavy. I ordered a Trivex lens through this company and they were thick, heavy, had smudged anti glare coating and they had a kaleidoscope effect. I contacted the company and they were absolutely terrible to deal with. You can’t call them, the only communication is via email. I expressed to them my concerns about the glasses and sent them back to them for them to evaluate. They stated that there was nothing wrong with them and I even provided them with a photo of my current glasses which are the same frame, lenses and rx that I had ordered from them. They completely ignored the photo and kept saying the glasses were made correctly. They made the lenses for a curved/bent frame and that is what caused the lenses to be so thick and they would not listen to me. I worked in the optics field for years and the fact that this company sells poorly made glasses to their customers and they think it’s acceptable is beyond me. After 2 weeks of back and fourth with them I asked for a refund and they simply copied and pasted their return policy in an email. They do not give refunds on rx lenses and they they only give you 80% back of what the frame cost. I understand their return policy, however I feel as if they should make Exceptions in certain cases, especially when they are at fault. I paid $240.00 for these glasses and after the refund I received $61.00 back. Please save yourself the frustration and the money and go with a different company. Note: READ THE REVIEWS ON THE BETTER BUISNESS BUREAU!

Has anyone ever gotten through to an actual representative? Has anyone ever got a response to an email?... I can't get through either way my item States it shipped through DHLIs but the website advertised usps.... It also advertised 7 to 10 days am I losing my mind or did I get duped? It seems the automated responses is all you will get. I've learned my lesson and I will never buy from this company again for myself or family members. I'm sure I will get an automated response telling me to contact them through email which they won't respond to but with another automated response lol.... The deals on the so called designer are obviously what pulls people in but I've looked on eBay and you can get the same authentic as advertised or claimed to be as this company sells but the good thing about it if you do not get your item item PayPal or eBay will refund. Never again I just feel.... As well I'm sure you can guess. Now you see this automated response I've made it very clear that I got no response so I'm not sure how their team did not satisfy my inquiry since they never responded or even answered anything. You would think after so many reviews of how their customer service team is inadequate or has a poor attitude that something would change it obviously hasn't.

Ordered a pair glasses 6 January today is 25 February and I still haven’t received them!

Ordered an expensive pair of sunglasses to Australia. After a long wait (which was expected to be fair), they arrived with 2 major faults, the hinges were rigid and made a horrible cracking sound with even the slightest movement, and the lenses had oily smudges all over them which couldn't be cleaned. I emailed for a refund and they were willing but said that I would have to cover the costs of shipping AND pay them a fee? Why is the customer required to pay for the company's slip up in quality assurance?

This company lacks any customer support and legitimacy and is clearly only out for making money… I purchased a pair of glasses plus lenses which I had to return twice because the progressive lenses are so far off that I cannot use them… Their last response was: We did receive your return and we had our optician analyze the lenses for you. As per our modern machinery, we did confirm that the lenses were done as ordered. We confirmed the seg height and pd number too. I do not even know what modern machinery means but clearly they are not using any opticians… When I took these glasses to my eye doctor they told me the angle was completely off… Now designer optics is telling me that the modern machinery is more proficient than an optometrist? I am pretty sure that I have to take the classes back to my eye doctor and pay to get the lenses corrected… What a waste of time and what a waste of money… Don't follow my example... Stay away from this fraudulent business... What irks me the most is that they are getting away with not responding responsibly to my request and getting my glasses fixed…

this company is not a good company they try to blame their customers for not having their information listed correctly online and customer service is even worst because they blame the customer again throughout the call a complete joke that people have to spend hundreds of dollars to be treated unprofessional Thanks for nothing ZERO STARS ZERO ZERO

I ordered 2 pairs of glasses. Multiple emails later, advising that they were processing the order, then about a week in they state one of the frames is out of stock. OK, just double up the other frame. Go ahead. Cool. Then more emails about how important my order is, finally a refund of the frame price difference. Fine. Then another strange email, they stated that it was for the refund. Again, ok, weird but ok.... Then another email, the lenses were out of stock on one of the pairs. Just, I don't want to deal with this anymore, cancel the whole order. Just cancel, right? They say ok. Then I get an email. Your order has shipped! What? I canceled. You agreed. What? They stated THEY split the order, for terrible bookkeeping practices, then only canceled the one order I wasn't aware was split, then advised they refunded the part that they failed to create, but are charging me for the other half that I just wanted canceled. THEN they advised I can apply for a refund of 80% off the frames. Cool. Disputing with my credit card company. See if I can salvage my day. UPDATE: I wrote you a million times. You then gave me an international number to call, and the fool that I am, did. Twice!!!!! It left me on hold for 5 minutes each time then disconnected the first time, just dead air on try number 2. I asked how to BYPASS the option for customer care and go directly to you. I've been given another request to CALL. How about you call me. Monday, 10AM Eastern. I'll make sure I answer..... sound fair? UPDATE, so last attempt as reason, I phoned the number, international long distance, spoke with a party. Advised I did not FAIL to cancel the order, that quite clearly they had split the order, without informing me. A little negotiation. Offer was to refund 1/3 the cost. I accepted. Less frustrating overall. Don't recommend anything but verifying your order THE WHOLE WAY THROUGH, huge emphasis on you being involved. Clearly not terrific at communication overall. Upgrades to 3 stars as satisfactory.