Great
309 reviews
Direct BrandGet replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
309 approved reviews, newest moderated first
Guest
Posted
I'm 66 years old and I can't believe I'm using this term you guys were outstanding OMG
Response from Direct Brand· Oct 21, 2019
Thank you for your review. We are happy that we were able to assist you.
Reza
Posted
Not happy. I placed the order on September 13th. Part shipped 7 days later on September 20th. I have the tracking number but no delivery still.
Response from Direct Brand· Oct 21, 2019
Hi Reza, sorry to hear about your problems. Hopeful;ly, we resolved this during our contact with you and that you have located the part.
Larry N.
Posted
A litle delayed from item backup order, but the product is good. I have installed and it worked good. I recommended to others if they want to look for a similarly item.
Response from Direct Brand· Oct 21, 2019
Thank you Larry. Glad to hear that you are happy with the part and everything is working now.
ANDRE C.
Posted
I ordered an obsolete (120 V) heating element that they didn't have in stock. So Direct Brand ordered it from their supplier and sent it to me ASAP for the same price. Before that, I tried to order that rare part from other suppliers who canceled my order even though that item was listed on their website. So, yes, I am satisfied with Direct Brand.
Response from Direct Brand· Oct 21, 2019
Thank you for your review Andre. Its always nice to hear that we have been able to satisfy a customer.
Brad F.
Posted
They had the part I needed at a much lower price than I found on other sites, shipped the next day.
Response from Direct Brand· Oct 21, 2019
Thank you Brad, happy to be of assistance
Thomas C.
Posted
The lady that helped me was very helpful and made sure we received our part the next day. This is my go to place when I need parts.
Response from Direct Brand· Oct 21, 2019
Thank you for your review Thomas, we are pleased to help you and look forward to doing so again in the future.
Thomas H.
Posted
Excellent and best price around! Very fast shipping. Flagged your site for future purchases.
Response from Direct Brand· Oct 21, 2019
Glad to hear you are satisfied Thomas and thank you for taking time to post a review.
customergc3
Posted
Great service
Response from Direct Brand· Oct 21, 2019
Thank you for your review.
