Direct InteractionsReviews of directinteractions.com

To Julie M, I am so grateful for your patience and the information gained from you. This is my first time having to deal with something of this nature and it’s very frustrating when one is ignorant to all the rules and regulations. Again I thank you so much for helping me get to get through this process with a little more faith.

I spoke with Jacob - 18154. I have never met someone with so much empathy for another person. I filled out paperwork on 3 occasions and it didn't go though on the website portal. Although, I was told that everything was completed much earlier in the week. Last Saturday I received a letter stating questions were unanswered and my deadline was Tuesday.I spent the weekend re-answering them on the website portal. I emailed, and faxed them over. Called on Monday to make sure they came through somethings did but not all. Jacob patiently went through everything - what was missing he took the time to hand write the pages while I explained. He spent 1hr and 15min with me. His patience calmed me. I never felt rushed during the entire time with him. He truly care about people don't miss deadlines because it will cause a delay in benefits. Jacob you are a honest and hard working employee. It's employees like you that gives companies high ratings overall. I will never forget you!!! I hope when I call the office you answer every-time. It would be comforting to know that my questions will be taken care of. I appreciate all that you done for me Jacob.

I chatted with Kristy D. (4782) today. She was enjoyable to speak with and answered and assisted with all my questions. It is great to have a friendly helpful voice on the other end. Kristy D. is the best!

Great customer service from Chris (S) 18511 He was so helpful & knowledgeable about my unemployment benefits that, I have been waiting on forlast10 weeks, just very great full there is good working people out there they care about others!! This world needs more of this great individual in it! Thanks again, Tracy

Dan 1500 from Ohio unemployment was awesome ,polite, and very informative.

I spoke with a Ms Danielle Ayers (from North Carolina) this morning in regards to unemployment assistance being put on hold. To my surprise after waiting nearly a half our to speak with someone,my call was disconnected.Ms Ayers not only called ME back,but she did it TWICE! Her attitude was great end her customer service was above and beyond.

I spoke with a lady named Janet W she had wonderful customer service didn’t make me feel uncomfortable at all got me through my experience quickly and very nicely

I spoke with Donna from Ohio Unemployment on April 28. I had a unemployment claim from the 20th of March for 2 weeks I was laid off. As of the 28th of April I still had not received any payment. I had called several times to see what the issue was and Donna was the only one to take time with me to get it straightened out. Donna was very patience, polite, and she really cared about giving me the help in making sure things were made right. It's people like Donna who are a asset to the company. Thank goodness I was the lucky one to get her when I called. She is wonderful in customer service and really cares about people. Many thanks to Donna.