Direct InteractionsReviews of directinteractions.com

I'm writing to let anyone who needs to know what a great and helpful employee works at the ODJFS. His name is Paul, employee ID #1398. My case became an entangled issue. After trying for weeks to get through to a human being to try to straighten it all out, I waited for 1 1/2 hours, determined to get to an operator. Paul answered the phone and I could not believe the enthusiasm to solve my situation. We were on the phone together for another 1 1/2 hours! He could not have been more diligent if he tried! Just an outstanding effort to cut through my issues and finally get the ball rolling on my claim. Thank you Paul!! You are a credit to your peers!!!!

I want to share with you an exceptional phone experience I had with a person named Latreeva, who responded to a phone call made to the Ohio bureau of unemployment. These are difficult times for all of us due to the pandemic and the high unemployment effecting so many people. She was extremely knowledgeable, patient and a very pleasant person to interact with. How refreshing it is to speak with such a friendly person who herself may be dealing with stress of her own. In closing, this is the type of person who will give "customer service" a great name. Thanks so much, Traci

I spoke with Danielle ( 689374 )today from Ohio unemployment office . She was absolutely amazing from the warm greeting to filling out the application everything about her phone call was great . She also gave me some really good information about work from home jobs . I usually dread calling unemployment but she really made the whole process a lot better . Thanks again Danielle !! I hope you see this one day & get to see how your kindness really made my day . !

I spoke with a representative from Ohio unemployment office today and I must say she was so kind and helpful. Her manner was so calm and refreshing in a time that has been filled with so much uncertainty, chaos and anger. I thank you from the bottom of my heart Dannielle #689374 and yes I asked if there was a place I could reach out and give her a review. She was that good! People like you give us hope in a world of uncertainty.

Samantha Slade is outstanding. Extremely knowledgeable, personable, helpful with an outstanding disposition. She took care of my claim needs and was very patient through all of my questions. I recommend her to anyone. Not just five star, a whole constellation. SAZ

An Angel Works From Home::I was calling Ohio Department of Job and family services/ODJFS to check on my backpay claim. I was on hold for 39 minutes, then, prayers were answered by a man named, God, no, just kidding, but ultimately yes. This man is Eric Cuevas. Whoever is responsible for this man’s well being, financial security, job security, etc, the you KEEP HIM!!! And REWARD HIM, and PRAISE HIM for his true dedication to helping others. Helping a family that has struggled financially since March of 2020. Been furloughed, TWICE, and had to ask ODJFS for financial help. This man is an angel. He spoke with me on the phone for over an HOUR! Yes, an hour, and went through the 3 weeks of backpay questions and answered other issues I had with on line submitted Claims. In person communication is the answer, it works. The system works, a big thanks to Jon Husted, Mike DeWine, and the Director of ODJFS for your tireless efforts. If you are patient and courteous and thankful, prayers and people respond in GRATITUDE and blessings are always appreciated. No words, compliments, financially beneficial rewards can meet the requirements and the success that Eric Cuevas did today. His demeanor, professional behavior, were the PINNACLE of his life work and mission today. There is no higher praise for this man, working from home for DirectInteractions.com that can reward him than what he did for me and my family today. Thanks Eric Cuevas from all of my family. You truly are a HERO in a world that desperately needs a hug and a smile. God bless you and yours during this holiday season. You are truly a gift from God, and everyone needs to know that!!!

Today I spent 2 hours on the phone with unemployment . I want to say how great full I was that Saundera Bearden was on the phone with me this morning she was so kind, has great personality and listen to what I needed help with and told me how and what I needed to do right so I could hopefully get the money i am owed so I can move forward in my life for my family. She also brought to my attention about a couple more website that could or would help my family. In conclusion i would like to thank Saundera and you guys alot. Thanks again from Kerry&Alonzo

I was extremely pleased with the expertise of JFS employees Danielle and Vonetta provided for me today. Not only were they both very helpful, they were caring professionals. I appreciate all they did to work with me as I navigated an extension for my unemployment benefits. Please commend them for a job well done. Thank you