DNA Diagnostics CenterReviews of dnacenter.com

Once again, the WORST company to deal with. I was offered a full refund after the phone call I received that I would need to retest for a third time. After scheduling a 3rd lab draw I decided this was not worth my time or stress. I paid $1,700 over a month ago and decided enough was enough. I called customer service on Friday 03/06/20 and was told I would be issued my refund as promised. I even had the man verify the card #. Now here it is Wednesday the 11th with no sign of my return. I contacted DDC and was told my return was never submitted because I needed to be contacted first. Never once was I told this on the phone last Friday. Here I am waiting on a return that was never coming. POOR communication on their part. Possibly the worst company I have dealt with. Do not waste your money on them, there are plenty of other DNA testing centers out there. I will be taking legal action if this issue does not resolve. I have now been on hold to try and speak to a "supervisor" for 30 minutes.

I have a background in science/genetics so when I needed my own DNA test, DDC was the only lab I would consider testing with. The customer service agent was helpful and thorough in explaining the entire process and there were no issues or delays when it came time to receive my results. I could not say more about their level of professionalism or my confidence in the results. That being said, as someone whom understands DNA better than the average lay person, it is obvious that the negative reviews are based on emotions as opposed to actual science. There are many reasons that results can be delayed that is through no fault of the laboratory as there are many variables that factor into the process. When testing for paternity, many people let themselves confuse their expectations with reality, just because you didn't get the result you "thought" you'd get, does not mean that the result isn't accurate. The laboratory has no ulterior motive to issue a false result or report a result that is contrary to what the science proves. A laboratory is not going to jeopardize it's integrity, reputation or accreditation by purposely issuing inaccurate results. I would challenge anyone claiming otherwise to provide proof of their accusation. Many women on here claim they received false results because they know the timing doesn't add up or because physical features between child/alleged father are similar etc., my question would be, if you seem to already KNOW ahead of time who the father should be, why did you feel the need to test then? Because ultimately you didn't really know, you just assumed or hoped you were right and now your emotions are clouding your ability to accept the answer that you hired a lab to provide you. You are not paying to receive a result you want, you are paying to receive a result that is correct. I would suggest that you do your research before negatively reviewing a company that is, widely recognized, as the leading expert in the DNA testing field. Also, asking your friends/family their opinions is not a substitute for actual research.

Case is still ongoing went to Native American Side high amount of money test result recommended more family testing did that got an enormous run around because dna diagnostics is not in touch with how tribes work back and forth calling got switched over to different departments said they would call back me back didn’t called them again got referred to someone who needed permission to run test gave that waited for results 8 days later called again someone named Samantha said she needed to switch to other department but that person wasn’t in. Said she would call back by end of today 02-03-20. Seems a long way around for something to have been simple. Case has been open since Sept of 2019.

Note on home DNA The staff was sooo friendly I got the answer I was Looking for I (highly) recommend DDC thank you so much and your time ❤️🥰😀

Take your money and collect but never provide results. Find another provider. Do not fall for their we finance line. If it is for legal purposes please take it from me Find another testing company. They will act like they mailed you results but never did and demand more money to act like they are going to mail the results again. I stopped payment on them after they tried several times to hit up my card for services not completed.... Do not trust these people. You can say what you want I will post my card statement you got more than just a deposit. And what comes out your mouths are lies you did not send me nothing. If you had I would not be on here. Folks do not use these people.

hello I did non-invasive prenatal paternity test with 0% result is not the father. can I know how certain this result is and above all how many markers used to establish that it is not the father? PTC laboratory writes that DNA tests are often wrong because laboratories use only 2 markers and they can be few to exclude a paternity since mutations exist in individuals. so tell me the truth please because negative reviews are scaring me so much

I got my paperwork and it was completely wrong. I know this because I had the test done elsewhere and it came back differently. When they email my results they didn’t even have a ddc logo on them and things were missing and words were misspelled. My paper said it was 0% of him being the father which the results are never 0%.

Now all the bad reviews got me thinking...I was suppose to get my results today but I was told i need a retest. I’m 35weeks,a retest for what? Thank God I called or else I will just be waiting for a results that won’t come.. . To be honest,no issues with the customer services except A lady which is suppose to be on my case Shamiya Wright which hasn’t responded to my calls/voice msg since I paid $1500 they very first I called.So quick to collect your money and disappear. DDC needs to work on email updates.I hope I get the right results with this retest. Cause I don’t want to come back here and write a bad review..And m hoping for a fast results cause my baby can come anytime...It’s really emotional draining when u can’t get the results needed ASAP.