Margaret
Posted
June 13, 2023
When I first ordered, my supplements, I received an mail stating that I would receive them June 16, 2023…. because I had also requested my shipment be made through FedEx so that I can receive them quicker. I then received an email stating that my shipment was delayed, and I would not receive it until June 19, 2023. At that time I called to request my FedEx delivery payment refunded I was told I would be receiving it; I have not received the refund as of today, June 19, 2023. Now it “seems” that I may not receive my supplements again today. If I do not receive my supplements by the end of today, I will be disputing the charges on my credit card, and I will be turning your company into the BBB website. As a first time buyer to your organization, I will not be back. The fact that you don’t even know your shipping standards, your customer base, or who you were actually dealing with you’re rolling the dice of losing quite a bit of business. My daughter is an attorney that works in corporate fraud, and you seem to be dangling on that line. I strongly suggest you do some re-organization within your corporate management because you’re getting really close to getting your books combed through.
Response from Double Wood Supplements· Jun 21, 2023
Hi Margaret, I am so sorry to hear that you are having issues with your order. Please email [email protected] and I will personally make sure sure someone from our support team assists you. Again, I apologize for the unpleasant experience and hope to make things right. Sincerely, Jessica



