DropReviews of drop.com

Quick and easy, got my refund straight away!

Extremely helpful support staff, and very responsive.

Recently, I had an amazing experience with them. I was having a problem with something. I went to their website and started a ticket, which led me to this amazing customer support lady named Liz. She was so helpful, she answered all of my queries and solved my problems right away. She handled everything professionally. I would definitely recommend these guys.

I wanted to return one of the two items I received (not defective, just not needed anymore), and after submitting the request, they responded back within a day and approved the return. And a few days after I dropped the item off for return at UPS, they approved the refund. And after a day the refund was posted.

When the usb-c port on my expensive sense75 keyboard came off a couple of months outside the return period, I received an almost immediate response to my support request and was simply asked to send the damaged board back (provided label/rma, no cost). Minutes after my shipping label was scanned at UPS, I received an update letting me know a brand new replacement sense75 had been shipped. I received it 2 days later without issue.

Amazing customer service and prices.

Satisfactory customer support. My support request was answered and finished within 45 minutes of customer support receiving it. Shout out Liz.

European buyers watch out!!! I ve bought an item and it arrived with a problem. First I thought that I made mistake.. And was not the right headphone afterwards I ve seen that one of the drivers was not functioning well. The day after receiving because I was in Europe they didn't even want nor to refund nor to repair. Never experienced something like that in my life. They took the money...and flew away..