Dynamic DNA LabsReviews of dynamicdnalabs.com

Response from Dynamic DNA Labs· May 27, 2025

Your sample was received 2/10/25 and The results were uploaded to your account on 2-28-25. I have reached out via email as well. Please let me know if you are needing further assistance.

Response from Dynamic DNA Labs· May 29, 2025

Thank you for your feedback, and I’m sorry to hear about your experience. After reviewing your order, I can confirm that your DNA sample was received at our lab on February 11th, 2025, and your report was completed on March 7th, 2025 (the say day this review was left). This time falls within our standard turnaround time of approximately 3 weeks from the date of sample receipt. It’s possible the notification that your results are ready was sent to your spam/junk folder. Please reach out to us at [email protected] so we can make sure you have everything you need. We truly appreciate your purchase and look forward to resolving this for you.

Response from Dynamic DNA Labs· May 29, 2025

Hello Joe Thank you for reaching out. We sincerely apologize for the delay in response. Our support staff was briefly out of the office, which led to a gap in communication. I’ve looked into your inquires and it does look like a team member was able to get back to you and that your final product was received. We truly appreciate your patience and understanding. If you have any further questions or need anything else please contact us directly by calling 417-319-1047.

Response from Dynamic DNA Labs· May 29, 2025

Hello Jack, I'm very sorry to hear that your experience with us has been disappointing. We truly value your feedback and the opportunity to clarify a few things. At the heart of everything we do is our mission: to promote positive change in people’s lives through advanced and affordable genetic testing services. While we do offer supplements as a complement to your insights, they are optional — not our primary focus. Our main commitment is to providing accurate, meaningful genetic information to empower your health journey. We received your sample on 6/17, and your Nutrition Report was uploaded to your online portal on 7/8 — which is right on track with our standard 3-week turnaround time from when the sample arrives at our lab. Several status update emails should have been sent along the way, but it’s possible they landed in your spam folder — and I sincerely apologize if that caused any confusion. If you haven’t yet logged in to view your results or need any assistance accessing them, we’re here to help! We’d be more than happy to walk through your report with you and ensure you get the clarity and value you deserve.

Response from Dynamic DNA Labs· May 29, 2025

Hello Lisa, We are sorry to hear about your experience. It sounds like there may have been an issue with accessing your results, and we’d love the chance to fix that. Please reach out to our support team at [email protected] or 417-319-1047 and we’ll make sure you can view your full report and get any questions answered. We’re here to help and want to ensure you get the value and clarity you deserve from your experience.

Response from Dynamic DNA Labs· May 29, 2025

Hello Russ, Thank you for taking the time to share your feedback. While we’re glad to hear that you found the process simple, we’re genuinely sorry to learn that the report didn’t meet your expectations. Our Cannabis DNA Test was designed to provide a comprehensive overview of how your body may respond to cannabis, covering over 16 different traits across categories like metabolism, tolerance, mental health risks, and more. The full report spans 36 pages, offering personalized insights backed by peer-reviewed research to help guide informed decisions about cannabis use and wellness. That said, we understand that expectations can vary, and we’re always looking for ways to improve both the depth and clarity of the information we provide. If you'd be open to it, we’d be happy to walk you through your report and highlight key areas that may be especially relevant to your needs or concerns. We truly appreciate your feedback and the opportunity to support you better. Contact us at [email protected] to learn more.

Response from Dynamic DNA Labs· May 29, 2025

Hi Jaki, Thank you for sharing your experience. We're sorry to hear that you felt the results from your Ancestry Test were too general and didn’t meet your expectations. Our Ancestry DNA Test — which is no longer part of our current offerings — was designed to provide regional genetic insights based on the available population data at the time. It’s important to note that all ancestry tests, including those from larger companies, are based on statistical models and comparisons to reference populations — meaning results can vary between companies depending on the size and diversity of their genetic databases. In many cases, these companies are estimating ancestry and may represent regions or countries differently. We understand how important these results are to our customers, and we’re continuously working to improve accuracy and clarity in the services we do offer. Your feedback helps us move in that direction, and we truly appreciate you taking the time to share it. If there's anything else we can help with, please don’t hesitate to reach out.

Response from Dynamic DNA Labs· May 29, 2025

We’re very sorry to hear about your experience, and we understand how frustrating this must be. Please rest assured — we are not a scam. Dynamic DNA Laboratories is a fully accredited and operational genetics lab, and we take customer service and order fulfillment very seriously. It sounds like something went wrong with your order and we reached on to you Jan 17th about issuing a refund. Please contact us directly at [email protected] should you need further assistance.