EDF EnergyReviews of edftrading.com

If you value your time, money, and sanity, avoid EDF Energy at all costs. I’ve been dealing with them for 14 months since moving into my property, and despite countless calls, emails, complaints, and even involvement from the Ombudsman, I still haven't received a single energy bill. Yes, you read that correctly — 14 months! Their so-called customer service is beyond appalling. I’ve been promised resolutions time and again, yet nothing changes. They can't even update my meter, which means I’m trapped and unable to switch to another provider. EDF's lack of accountability and basic competence is staggering. I’ve been trying to pay them for my electricity usage, but they seem completely uninterested. The idea of being hit with a massive backdated bill whenever they get their act together is infuriating. Spare yourself the headache and take your business elsewhere.

I was with EDF but couldn’t get a renewal quote online. So I switched to Utility Warehouse. The next day I thought I would give EDF a call. The lady I spoke to was polite, helpful and very professional. So much so I decided to switch back to EDF. I also got a cheaper price. Thanks. A happy customer!

Hi EDf, why so hard to contact to you? and why not sending me the accurate and correct bills? what is the problem of this company? is this EDF company going be collapse? Not possible to contact on the phone, not possible to create account online, no response on the email, so why should I keep this eDF? I am willing to create online account since the last 3 months, I have to change my name to my tenant. What you provided account that doesn't accept to create account. I am a loyal customer of edf, it's being a home 14 years and second home since 10 years but for this time is worse ever. my account no: A-2BD8EB80 59 Beaver Lane, TN23 5 NU ABOVE ACCIUNT NUMBER IS NOT ACCEPT TO OPEN ACCOUNT, please send me correct formet account or send me final bill. Kind regards, Biswasdip 07454496699 I STRONGLY NOT RECOMMEND EDF ENDRGY.

I switched to EDF energy for our business gas supply effective Jan 24, despite telling EDF that I already had a smart meter which had been validated by their own engineer, I was called 7 times telling me I needed a smart meter, I eventually agreed to an engineer visit and no surprise he told me I already have a smart meter. My bills have been estimated with money being taken from my account, this all started around May time and to date has still not been resolved , its almost impossible to speak to anyone within EDF, the Bill's are wholly inaccurate, I have sent emails, and photo's of the meter, I have called multiple times to customer services, I have even used there what-apps communication tool all without making any forward progress. I wrote to the CEO of EDF a Simone Rossi on 24th June and to date not even had a response of any kind, EDF are incompetent, unprofessional with a complete disregard for their customers, if you cant even get a response from their CEO then what hope can you have, my next alterative is to write to the energy ombudsman, I would strongly advise avoiding this company. Mr Rossi, you really need to take action and sort out the appalling service levels being experienced by your customers.

This company is very bad. Avoid them or switch supplier. You will immediately see the difference when you do. Almost as if they install faulty smart meters which enables them manipulate numbers and subsequently blame it on the meters. Ultimately the ombudsman can't help you when that happens.

EDF ARE A FRAUDULENT, MANIPULATIVE AND CORRUPT COMPANY THAT THE OMBUDSMAN SERVICE, IN FACT AN DEED, SUPPORTS. AS THE OMBUDSMAN DO NOT WANT TO MAKE EDF COMPLY WITH THEIR RESPONSIBILITIES IN LAW. THE PERSON [COMPLAINANT] IS TREATED AS A FALL-GUY IN THIS "FAR TO COSY AND CORRUPT REGULATIVE RELATIONSHIP" - WHERE THE BILL-PAYING PUBLIC IS BEING DECEIVED.

Absolute sham of a company!! Taking credit from my account for bills, they cocked up and refusing to pay back! Am now looking at going to the energy ombudsman. I will fight this until the end. I cant leave because my exit fee is £400!! Which is disgusting :@ stay away from this company!

We have had a terrible experience with EDF. Our electricity metre box caught fire and could have caused a severe house fire. EDF customer services have been unsympathetic and actually rude at points. Almost 4 months later and we still have a temporary metre in place. We've been passed from pillar to post and keep getting generic "copy and paste" replies from this company, with no real updates or solution. The whole experience has been extremely disappointing and stressful.