EDF EnergyReviews of edftrading.com

Eduard...Team Team 14C showed great patience was very polite, relaxed and friendly; whilst tackling the tricky task of locating my new account, re-determining my Energy Bill and explaining to me every process as he did so. Thank you, kind regards, Mark Davis

Chloe Donald - Team 2D was the customer service officer who very politely and efficiently helped to resolve my complicated query as to whether two accounts were open for my address. She located the correct account, made it live and helped me transition to it very smoothly. Excellent service.

Absolutely shocked at EDF I am WRITING TO OMBUDSMAN. I accidentally paid someone’s bill £486 - mine was the same and I’d moved from that property but was wrongly billed - Occupier bill. EDF admitted they billed me by mistake and it’s not my bill and yet REFUSED to transfer or refund me: reason - I gave permission to take the money so they are keeping it because the new tenant didn’t pay their bill. I’m so shocked, I don’t have the £486 for my bill - weirdly the same. So now I’ll get bad credit and demanding letters. Obviously I’ve left them and I am currently pursuing a refund from them legally. Even their staff said they can’t understand it and don’t agree with the decision. Not over. Avoid them at all costs please. No mercy. They said : you paid it 😟

After EDF requested I set a new password under their new security system, it would not accept it when I wanted to give my monthly meter reading later. I rang EDF and was put through to helpline dpt, BEN, who told me of the new monthly energy review and sent me a 'set new password' link. I set a new one. He rang me back to check it worked. I was extremely happy with the assistance I received and EDF Energy who we've been with after Green Energy went into administration.

After spending hours and hours on phone calls and emails .. providing extensive information and photographs of meter readings … And providing an accurate calculation of what the Invoice should be … i am sent an Invoice that is full of errors totally inaccurate … I could scream ???

I had to give a one star but I would normally have given the company a minus. The is the worst company I have ever dealt with for customer service. They have a virtual assistant eNZO who you first encounter on the WhatsApp chat facility. Your details are firstly taken and afterwards and if it necessitates that you need to message a customer service agent you are told that someone will get back to you within twelve hours. When they eventually get back in contact it is not always convenient to chat due to other commitments at that time. I have tried ringing them and had to wait 40 minutes to speak to someone. The majority of the agents I have messaged or spoken to badly need retraining. My problems first started when I wanted to change my Direct Debit payments from whole amount to fixed monthly amount. I spoke to an agent Edwin who changed my tariff from Welcome Variable to Standard Variable, which is the same tariff cost but this was not explained to me. When I queried this my Direct Debit was cancelled and I had been moved onto a dearer tariff. I realised the mistake next day and contacted EDF again by phone and spoke to another agent, Phumie. She seemed unsure what she was doing and after 43 minutes she ended the call. On checking she had moved me onto. 3 year fixed tariff at a more costly tariff without telling me. Trying to get this sorted out has resulted in being bombarded by letters from EDF, 5 in one day. One can imagine the stress this has caused me.

I work for EDF and I am embarrassed at the lack of customer service afforded when they fail to turn up or fail to contact the customer regarding an appointment that they made. I was due to have an isolator fitted to my electricity supply/consumer unit and an appointment was made for 1/11/23 (appt made on 6th October) . I took a day off from my work with EDF Energy to be there and have also arranged other contractors to carry out work on the 2nd of November based on the isolator being fitted. Nobody has turned up and nobody has bothered to call to say why. I have made 3 calls today and the last one said they had emailed the department and when they get a reply they will call me - why can they not just call the department? I have recently had BOXT and Gledhill install boilers in two separate homes and their service was exceptional with clear comms throughout - EDF is a shambles in comparison.

Very quick, friendly & polite. Paul Team-O was so helpful