EDF EnergyReviews of edftrading.com

Money grabbing liars, supply nothing other than a bill, lies about meters, the only increase is in profits that they announce

After writing texts and numerous phone calls, still waiting for a new prepaid gas card 3 weeks after having my meter reset. The amount on the meter is running out and we will once again be left without heating and hot water. Yesterday I was given 2 ITF codes to get my details onto a blank card, insert it in the meter to get it activated then use the second ITF code to get £10 pounds transferred on to which I had topped up on my old card, which the meter did not accept, and none of these transactions have worked yet again.

I would like to make a commendation for Syed Sohail and Paul - 03330097023. They both proved very efficient and sorted out my problem in that I needed to switch our account on common parts from SSE to EDF energy. Whilst it should not have been difficult ONLY Paul and Syed were able and willing to think outside the box. Success now as I believe we do have an account with EDF for our common parts and this will become effective in 5 days. Thank you very much

Disgraceful customer service, appalling treatment, bully boy tactics praying on the elderly and vulnerable (recently widowed). After being a loyal customer for 20 years the request to change bank details (following the death of my husband) was not an option without changing my tariff which of course only EDF benefited from, and led to EDF withholding two months solar panel income owed legally to myself.

I gave EDF only one star because that’s the lowest I could give. I am in my third year of fighting with EDF to sort out my smart meters. Still they are not working. They can’t put the correct readings for my electric on my bill even after I have told them. This as it stand is costing me more money from when the price went up in January. I must have had every engineer around come round my house to sort the problems out. The ombudsman has been involved which has cost EDF. Soon as that problem is resolved then the smarts stop working again. The left hand definitely does not know what the right hand is doing. They have 3 weeks to sort out the current problems with the smart meters. Then back to ombudsman. I am a disabled pensioner and it’s unbelievable the way that I am being treated over this.

Absolutely disgusting customer services and could get a better service from a nursey school. Had to give one star but given the choice would not give any! I already had a complaint and took it to the ombudsman and was awarded. Now, on 3rd December, I requested a statement for the last 3 years from Jame at hello@edfenergy it has taken 3 - 4 emails to try and get this and she keeps saying as we switched over to a new system she has had to request the statement . I know that they can access the old system and it doesn't take over a month to do this - absolutely disgusting!!!!! Just keeps telling she has requested the statement, takes this long?? Will probably get a further excuse. They do not care about their customers at all and continue to frustrate! Now get my statement for the last 3 years and email it to me by return!!!!!!!!!!

Godson from Team 12C was most helpful in guiding me through the process of helping me to update my account. Please thank him for me. P.J. Martelli a/c no. A-FA951694

2nd review from recent comment. Since my last comment. Just seen a text sent at 20:56 saying my bill is overdue, yet I spoke with them earlier today complaining about the bill received last week to find out my bill has gone monthly, paid the bill 13:15 this afternoon but still chasing me for payment now and my online account clearly shows 0.00 balance. Just goes to show their new billing system is not working..why am I not surprised, shocking😑