Excellent
2,345 reviews
eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Dakshaben shamikkumar P.
Posted
I had difficulty in sending a fax and Elizebeth was most helpful.
Response from eFax· Oct 30, 2022
Thank you for taking the time to leave a review Dakshaben. We are happy to hear that Elizabeth was able to resolve your issue. if you require any further assistance, please feel free to message us at [email protected]. Stay safe. eFax Support Team
M M.
Posted
Very cooperative and helpful.
Response from eFax· Oct 28, 2022
We are glad to hear about your experience, M Maruthi, and appreciate you taking the time to leave such a great review! If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
Dee
Posted
#58949968 Elizabeth was very,very helpful. I had lost my debit card which was how my pymnt was being debited and did not realized my payment was due while I was waiting for my new card to come. (I was also out of town) She got my payment taken care of and was very pleasant. Im big on customer service and she gets an A+ in my book. Thanks again!
Response from eFax· Oct 25, 2022
We are glad to hear the issue was resolved, Dee! We also appreciate the great review and will be sure to pass it along to Elizabeth! If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
Antonella
Posted
Very quick intervention to solve the problem. Excellent helpfulness and very detailed response.
Response from eFax· Oct 24, 2022
Thank you so much for your wonderful feedback Antonella. We are very pleased to hear that our support provided you with excellent assistance and we appreciate you for sharing your experience. Should you require further assistance, please do not hesitate to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Brolly
Posted
ref: 58939121 Collette resolved my issue with no fuss and appropriate counter offers. I no longer need fax service. Collette ended my service, as I requested, professionally and courteously.
Response from eFax· Oct 21, 2022
We are sorry to see you go, Brolly, but we appreciate the great review! We will be sure to pass your kind words along to Collette, and if you need any further assistance please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
LYNN H.
Posted
I signed up for the "Free Trial". I could never get the program to work and canceled within an hour of sign-up. My "free trial" cost me $199.90 which I am told may or may not be reimbursed in 10 days or so. UPDATE: Still waiting on refund. Now being told their 5-10 business day refund is actually longer than that and remains unclear if they are going to send me anything - still in "determination" phase.
Response from eFax· Oct 20, 2022
Hello Lynn. Unfortunately, the annual plan sign-ups do not include any trial promotions. As your issue has been resolved, please feel free to message us at [email protected] if you require more information. Sincerely, eFax Support Team
NHP
Posted
I had the problem of not getting the fax, which let to the annulment of our contract with eFax. Elizabet was kind enough to help redress all the aspects we shown and cancelled the contract. Likewise, after the experience with her I was told to receive the full payback of the services within 10 business days. Up to now the experience was great and Elizabeth was truly helpful.
Response from eFax· Oct 17, 2022
Thank you so much for your wonderful feedback NHP. We are very pleased to hear that Elizabeth provided you with excellent support! We appreciate you for sharing your experience here with us and we will ensure to forward your feedback to Elizabeth. Should you require further assistance, please do not hesitate to contact us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
PRICE S.
Posted
Elizabeth was very helpful and resolved my issue with no issue
Response from eFax· Oct 14, 2022
Thank you so much for your wonderful feedback PRICE Systems. We are very happy to hear that Elizabeth provided you with excellent assistance. We appreciate you for your time in sharing your experience and we will ensure to forward your feedback to Elizabeth. Should you require further assistance, please do not hesitate to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
