Melody B.
Posted
GORGEOUS PRODUCTS; GREAT QUALITY!
This was my third or fourth purchase. As always, I received a beautiful handbag of great quality. Although I had a minor issue with a small item not being shipped with my order, customer service was prompt to respond and resolve my issue quickly.
Response from Elegous· Mar 27, 2026
Hello Ms. Melody Blanco, at Elegous, we truly value and appreciate you as a returning customer who has supported us multiple times. For this recent order, I sincerely apologize for the unsatisfactory experience - this is certainly not what we aim to deliver. We will reach out to you via email shortly to assist you. Please rest assured that we will handle this matter in the most appropriate and responsible way. We genuinely hope to have the opportunity to continue serving you.