Vlad N.
Posted
Billed without consent
I entered my card details, after that the website asked to pick a subscription. I did NOT chose any of the memeberships, and just left the website. The next day 33$ where billed from my bank account. I issued a refund request.
Response from emanuals· Feb 2, 2026
Hey Vlad, We appreciate your feedback, but it’s important to clarify exactly what happened. When you started your free trial, you were informed that it runs for 3 days, after which it automatically converts to a paid membership unless cancelled beforehand. This information is clearly presented at checkout, in our emails, and in our Help Centre. You were not billed the next day, but after the full 3-day trial had elapsed—exactly as agreed. During that time, you had full access to our platform and services. Your plan has since been cancelled, so there will be no further charges. However, as stated in our terms, we do not offer refunds once access to the digital platform has been provided. We encourage all users to cancel during the trial period if they do not wish to continue. If you need help with anything else, we’re happy to assist. Thanks, emanuals Team