EndNoteReviews of endnote.com

As an academic, I participated in a research study for EndNote to test new features and provide detailed feedback in exchange for a symbolic incentive. I thoroughly tested all the features and submitted comprehensive feedback. However, I was later informed that I had not completed the study, which is simply not true, and I never received the promised incentive. I also contacted them to withdraw my consent, but received no response. I find this treatment of participants, who are also part of their core target, highly disappointing and disrespectful. Based on my experience using Endnote and trying to help them by participating in their UX research, I cannot recommend EndNote to my students, colleagues or anyone else. I have also shared my concerns with the institutions I am affiliated with. Instead, I would strongly recommend considering Zotero as an alternative.

shockingly bad - my trial does not seem to be linked in the google docs app, despite logging in. I cannot access the website either, as it tells me I need to get endnote 21 or 2025 for that... well, what was the trial for, if not that? apparently it was an "upgrade" then there's the desktop app, which doesn't include either libraries that I have shared with the email address. ridiculous, expensive, frustrating

I am very disappointed with my current experience using EndNote. I purchased EndNote 20 and expected to be able to continue using it, especially for basic functions such as working with Microsoft Word. However, after changing my computer, EndNote 20 no longer works properly with Word. The Cite While You Write function does not communicate properly with my Word documents, and I am left with a software version I already paid for but cannot use effectively. What is most frustrating is that the apparent solution seems to be upgrading to a newer version, such as EndNote 25. I do not want to pay again for a new version simply because I changed my computer. A purchased software license should remain functional, especially when the user is not asking for new features, only for the version they paid for to keep working. I am baffled by this experience. EndNote is supposed to support researchers, faculty, students, and professionals, not create unnecessary technical barriers or pressure users into paid upgrades. Customers who purchased EndNote 20 should still be supported with clear instructions, compatible plugins, and a reasonable way to use the software on a new computer. At this point, I cannot recommend EndNote 20 to anyone who may need to change computers or reinstall the software. The experience has been frustrating, confusing, and disappointing.

Quite shockingly poor app (EN 2025 for Mac), and very expensive. I really regret buying it. Good points: it's quick at identifying the papers it recognises, but seems to miss far too many and is oddly restricted in its searches. Bad points: compared to any other reference manager I've used, it's staggeringly inept at syncing with Endnote on other computers, and also with tablets and phones. Every time you open a page in the help site, it redirects you elsewhere; that's really poor, and suggests that Clarivate are lazy and don't really care. I may be wrong, but I didn't get the impression that you could sync multiple libraries. It can't cope with importing a large amount of existing pdfs. It comes to a grinding halt with tedious regularity on a Mac that should easily cope. I could go on, but hopefully you get the drift. For an app that considers itself the gold standard in reference management, it is so far behind the competition that its self-regard is quite arrogant. If only I could think of a way to get my money back ...

Never ever ever use EndNote. Use open-source software instead. Difficult to use. Generic error messages nobody understands and errors nobody can solve. This software wasted hours of my life. Useless

I have used endnote for 3 years. It works well most of the time and has all the necessary features that other similar softwares has. However, endnote word add on needs an internet connection to add any refernces. This is huge problem. Also click plugin does not work all the time.

Endnote is sssslllllooooowwww! It crashes, it hasn't figured out how to connect to one drive, import FDA references and so many other things. AVOID!

The new endnote has horrible integration. I took me hours to be able to join a shared library. They just keep making you buy new licenses that you don't need. The user interface is worse than the classic.