EndNoteReviews of endnote.com

My use of EndNote is purely research; I do not use it for citations while writing or other potential uses. Nonetheless, the flexibility of the fields in EndNote allow me to integrate material from dozens of different types of source materials, making my writing more efficient and definitely less error-ridden.

Tech did not listen to me when I was attempting to tell him my problem. Problem was not fixed and continues.

Very responsive customer support team

It’s a seamless experience that will save you time! I highly recommend it for people who write and use lots of references! I use it with the plug-in for Pages and streamlines my workflow, truly!

I have had to request help for problems with EndNote on two occasions. EndNote responded promptly, both times. One problem had an easy fix that was suggested by email (and solved my problem), while my other problem was much more complicated. For the complicated problem, someone scheduled an appointment to work with me within a few days. The EndNote person was infinitely patient, knowledgeable and very helpful. We probably spent 2½ hours working together. Very thorough. I was quite satisfied with the support, and EndNote personnel made it clear that they wanted to completely solve the problem. It's not great to run into a problem, but it is good to know that excellent support is available from EndNote. Thank you!

The software works. Lately I have had trouble syncing but that may be resolved - my IT people don't know why it resolved ....

The solidity of use! EN gives me confidence in my notes and references. Especially, that they will be where I can find them. EN is a vital part of my research. Here is an item on my wishlist: that typing in a new reference with a name and part of a title would generate websearch results and a list of citation choices. Other, programs offer that convenience but are not integrated as well into WORD, etc.

Friendly and reliable customer service