EndNoteReviews of endnote.com

I had an issue with upgrading to EndNote 21 from a previous version. I did not install it correctly because I was unaware that I needed the old version's code to upgrade. The customer service rep was extremely helpful, walking me through the solution and ensuring that everything works perfectly. All customer service should be this good.

Excellent customer service and support. Good basic citation formatting, but some manual editing is still needed for APA 7 style. Integration with library and data base search varies.

A great research tool makes writing a pleasure, not a chore. Stores all of my references and articles in one place that I can access anywhere in the world.

I have had repeated problems with the program but have just given up trying to talk to official Endnote representatives. The service I have received is very limited and poor--I got more help from just googling and finding other consumer responses. I'm still struggling just to utilize the program. Outsourcing your consumer representatives is both offensive and ineffective.

Daily researcher and need a reliable bibliographic search program.

Easy learning curve and simplicity of use.

It was very clear and things worked

EndNote has always been a simple, straightforward pleasure to use, including the purchase, download and integration process