Jill
Posted
Endnote: Meh. Not great nor helpful.
Endnote could stand an upgrade in customer service and training that is open to new users. This program is NOT intuitive at all. The customer rep I spoke to several times was not very helpful and I got the feeling, bored with his job. I got the feeling the online help assumed my (the client) has used this platform for years which is unfortunate because he wasted alot of my time. I use Endnote sparingly because I am not able to use it without going through hours worth of videos that sometimes address the issues I am struggling with but most of the time not. Endnote really needs to look into basic education for first time users and technicians that cater to this cohort.


