Finance of America ReverseReviews of fareverse.com

Response from Finance of America Reverse· May 27, 2022

Hi Edd, We appreciate your feedback and are so happy to hear that your experience was fantastic!

Response from Finance of America Reverse· May 27, 2022

Thank you for taking the time to review our services, Tim. I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs. We take pride in providing a professional service and would like to ensure this is reflected in all our interactions with customers. If there are any specific details about your application or the process you would like us to investigate, please let me know so that we can make sure these issues do not happen again.

Response from Finance of America Reverse· May 27, 2022

Hi William, Unfortunately, the appraiser is an independent nonaffiliated third party. They do not work for us and due to compliance regulations we do not communicate with them or contract them ourselves. We are not allowed to communicate with them directly, only through another third party so we have no influence on their results. They are certified to inspect and evaluate your property in adherence with FHA guides. I'm delighted to hear that your loan officer was able to assist you and keep you informed throughout the process.

Response from Finance of America Reverse· May 26, 2022

Hi Neil, Thank you for the review! We are delighted to hear that you felt supported by Dana throughout your journey with FAR. We strive to ensure our customers have all information necessary to make the best decisions toward their financial goals. Please reach out if there is anything we can do for you in the future.

Response from Finance of America Reverse· May 20, 2022

Hi there, We are not able to discuss loan information in a public forum. Our goal is to provide the best experience, and we’re sorry we failed to meet your expectations. Please reach out to [email protected] with your customer information so we can help resolve the issues.

Response from Finance of America Reverse· Mar 28, 2022

Hi Barry, I'm sorry to hear that your experience with FAR was less than optimal. I understand how frustrating it can be when closing is postponed due to other issues that need to be resolved first. I was happy to find that your loan officer, Russell, explained thoroughly what was going on at each hurdle to help set expectations as customer service is our top priority. Unfortunately, the appraiser is an independent nonaffiliated third party. They do not work for us and due to compliance regulations we do not communicate with them or contract them ourselves. We are not allowed to communicate with them directly, only through another third party so we have no influence on their results. They are certified to inspect and evaluate your property in adherence with FHA guides.

Response from Finance of America Reverse· Mar 2, 2022

Hi Tom, Thank you for taking the time to leave a review about your experience. We regret that your experience with FAR was less than optimal. We appreciate the feedback and would like the opportunity to better understand what happened in this instance. We are researching the situation and someone from our borrower care team will be contacting you directly to help remediate the situation.

Response from Finance of America Reverse· Jan 26, 2022

Hi Dick and Donna, Thank you for bringing this to our attention. I spoke with Robert and it seems that unfortunately, there was not enough benefit to refi. We appreciate you taking the time to leave a review and will use this as a learning experience to train and implement new processes. If you still require additional information, please call us at 866-615-1257 and we'll be able to assist you. Again, we apologize for any inconvenience this has caused as customer service is our highest priority.