Todd L.
Posted
Raj didn't give up until I was satisfied.
Raj's website provided me with the best available tools to build a custom ring and to actually preview the unique stone and setting combination that I had in my mind. He then personally helped me to select a spectacular GIA diamond at a competitive price. When the ring arrived, it was breathtaking at a glance — exactly as it appeared in the previews. On closer examination, however, I felt that we needed to make some modifcations to the engraving to make it more legible. I also had some technical questions regarding the fluorescence of the diamond and the choice of the head. Being the tough customer that I am, I didn't hesitate to remit a veritable list of concerns and requests. Raj was open to all of them, point by point, vowing that he would not rest until I was 100% satisfied. I returned the item to New York, and he promised to take care of every detail. When the final modified version came back to me, I examined it once again under magnification and careful scrutiny. I found everything to be totally perfect. Everything about this piece of jewelry is beautiful and sublime. I was completely satisfied in the end. Raj deserves to be commended for his persistent effort and his unwavering commitment to customer satisfaction — even when dealing with needy customers like me. Highly recommended.


