Excellent
51 reviews
AmberAmber revolutionizes the way electric vehicle (EV) owners experience post-warranty care. Its flagship service, AmberCare, offers a modern protection subscription designed for EV owners.Every AmberCare plan comes with access to the AmberCare Concierge, a virtual "Genius Bar" for EV owners powered by service advisors and technicians with 20+ years of combined experience in EV service and AmberCare benefits like roadside assistance and ride share allowance.
Amber (getamber.com) has 51 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Showing 44 reviews with 5 stars · Clear filters
Tyler S.
Posted
Great communication throughout the sign up process!
Response from Amber· Nov 5, 2025
Thank you, Tyler! We’re so glad to hear our team’s communication made the sign-up process smooth and easy for you. We appreciate you taking the time to share your experience — welcome to Ambercare! Warm regards, The Ambercare Team
Rod
Posted
Concierge was very responsive when I submitted Invoice of repair underway on my Tesla. Concierge offered to pay the repair facility directly or fully reimburse me (less a small deductible). Never a question on the scope of repair to be covered, quickly resolved and reimbursed only a few days after the repair. Quick, efficient, gave me full confidence in the coverage I had purchased.
Response from Amber· Nov 5, 2025
Thank you so much, Rod! We’re thrilled to hear that our concierge team was able to process your claim quickly and provide the smooth experience you deserved. Fast, transparent service and confidence in your coverage are exactly what we strive for. We truly appreciate your trust in Ambercare and are happy to know we’ve earned your confidence. We’ll be here whenever you need us again! Warm regards, The Ambercare Team
Bill W.
Posted
Quick answers and explanations from Chad, Jun and Joe.
Response from Amber· Nov 5, 2025
Thank you, Bill! We’re so glad to hear that Chad, Jun, and Joe were able to provide quick and clear answers. Our team takes pride in making sure every customer feels supported and informed every step of the way. We truly appreciate your feedback and thank you for choosing Ambercare! Warm regards, The Ambercare Team
Eric
Posted
As a dealer who sells a lot of Tesla's, Amber provides the best aftermarket protection plans by a longshot. Their team is packed with extremely knowledgeable former Tesla employees who know the cars inside and out. They're able to use Tesla's Toolbox to do in depth remote diagnostics on cars to uncover potential issues that don't display through the car's driver facing interface. Amber has always responded to claims quickly and completely, their coverage and customer experience is unparalleled. Best of all, they don't lock you into long term contracts and give you the flexibility of going month-to-month. I can't recommend Amber highly enough!
Response from Amber· Nov 5, 2025
Thank you so much, Eric! We’re truly grateful for your kind words and for trusting Amber to support both your dealership and your customers. It means a lot to hear that our team’s Tesla expertise and quick, transparent claim handling have made such a positive impression. We built Amber to make EV ownership simpler and more flexible, so we’re thrilled that our month-to-month coverage and diagnostics tools are adding real value to your business. Thanks again for the incredible feedback and for being such a great partner! Warm regards, The Ambercare Team
Srikar B.
Posted
Quick turnaround time
Response from Amber· Nov 5, 2025
Thank you, Srikar! We’re glad to hear you had a quick and smooth experience — that’s exactly what we aim for. We appreciate you taking the time to share your feedback and for choosing Ambercare! Warm regards, The Ambercare Team
David B.
Posted
I must start by saying WOW! I’ve had such an amazing experience now twice with my claims trough Amber. To give some background, I work in finance and have had lot of interactions with traditional warranty companies in the past. The service that I’ve received from Amber was outstanding and always prompt. They were in communication with Tesla the entire way and even spotted some mistakes that Tesla made on their invoice going both ways. The experience I’ve had is what made me make the decision to keep my Tesla for another few years instead of buying a new one. I highly recommend Amber to all my friends and anyone looking to extend their Tesla warranty.
Response from Amber· Nov 5, 2025
Thank you so much, David! We truly appreciate your thoughtful feedback — it means a lot coming from someone with your background. Our team works hard to provide transparent, attentive support and it’s rewarding to know that made a difference in your Tesla ownership experience. We’re thrilled to have earned your trust (and your recommendation!) and look forward to continuing to support you for years to come. Warm regards, The Ambercare Team
Joseph C.
Posted
Honest about what plan we needed at this point in the cars age and mileage. Agreed to make our start date the same as our mfg expiration date. Thanks!
Response from Amber· Nov 5, 2025
Thank you, Joseph! We’re glad to hear you had a clear and transparent experience. Our goal is always to help customers find the right coverage — never more or less than what they need. We appreciate your trust and thoughtful feedback! Warm regards, The Ambercare Team
Riley H.
Posted
Honesty. Straight forward and to the point. I feel my time was not wasted.
Response from Amber· Nov 5, 2025
Thank you, Riley! We’re so glad to hear you appreciated our straightforward and honest approach. Respecting our customers’ time and earning their trust is what we aim for every day. Warm regards, The Ambercare Team
