GateReviews of getgate.com

The best lock in the whole wide world

The lowest setting on the motion sensor is still too sensitive. It is set off by cars driving by on the street which is 30 to 40 feet away. I can shut the motion sensor off, but that defeats the purpose of buying a high end smart door lock.

Once I got the opening direction mapped and registered by their system, it works great! Their software needs a little more work with notifications so you are alerted when motion is registered by the unit. I would recommend this product as long as you are tech savvy. Their support team is wonderful!

I’ve purchased GATE product before with mixed feelings overall. The lock, keypad, and physical worked great. Had a few problems with the intercom feature as it was garbled and at times did not work at all. The app was limited and at times useless since the delay was sometimes up to 30 minutes to unlock the door. I emailed the support email requesting support for the intercom. Was given basic troubleshoot steps as well “follow the included with lock instructions should resolve the issue”. Why would I email for support if the resolution is in the included manual....Horrible support. Giving the benefit of doubt for the product. I purchased another GATE as this would be the perfect solution for someone in my families business. So I decided to give them one as a Christmas present. I was notified that the lock would not fit on their companies door. The only way was to change the other lock installed. This was not an option so I needed to return the product. I emailed support again to start the return process. The return policy was only valid within 30 days of purchase. Since this was a Christmas present I purchased this earlier to allow for shipping and proper installation. Support notified me that they are not able to help me since it was outside the 30 day period of time. Support even said they talked to their manager with no success. I’m confident from my prior experience with support this was not the actual case. So now I have a $300 door stop. I will NEVER buy another GATE. I lost $300..GATE lost a customer and a lot of potential referrals. There are plenty of other solutions to choose from out there. NEVER AGAIN GATE!!

Didn’t work and no support

First of when buying this no one tell you about the subscription that comes along with it. And for some reason the product keeps getting jammed even though it moves very freely by hand. It seems as if it does not have enough power to actually move the lock, therefore leaving anyone with out a key outside . I’m strongly considering returning it for my money back. One day with it and I’m having so many issues do to this product

Bought as a closing gift for a client.

Easy install and Battery lasts weeks on a full charge. I intend on buying another for the back door.