GlowforgeReviews of glowforge.com

Rubbish machine. It’s really old technology, ridiculously slow and crazy loud. It’s the same old machine they have been shipping for years, no upgrades, it’s not more powerful, or faster. Would you buy a phone with 5+ year old specs, not likely!!! It’s painfully slow, as it’s so underpowered, with old parts and tech. It’s so loud you cant hear yourself think, its dreadful. God help you if you have a problem, the wont help you properly and with charge you thousands for some rubbish used replacement.

now on my 9th replacement machine, these are really dreadfull, customoer service is no existent, buy new and within 3 weeks it breaks, so you have to send to the USA to get it fixed, a couple more weeks, another fix, etc, etc, why they pulled all support out of the UK i dont know, but really wasted my money and time with this nightmare

This is the worst company I've EVER had the displeasure of dealing with. Trying to get a decent response when the oversized paperweight stops working and you want to DIY repair is pure impossible. Do NOT buy it! The ones responding to mails aren't allowed to provide any kind of information. I mean who in their right mind would pay for a Refurbished model at the nasty price of about 2500$ +the cost of transport, and pay for the "defunct" model to be sent back to them so they can fix it and sell it again ?? The device have some sort of sensor malfunction, and reports the device is too hot. When asking them where the sensor is or what type it is, they won't answer... I sometimes suspect it to be a software line of code with wrong tolerance.

DO NOT BUY!!!!!!!! After the fan blade breaking while doing a routine cleaning following specific instructions on Glowforge website. I got sent a refurbished machine as a result and the refurbished machine LEAKS SMOKE because the lid and front door are not flush with the machine like they are supposed to be! I. AM. SO. MAD.

This is the most unprofessional company I’ve ever dealt with. You spend almost 9k and get treated like garbage. I ordered the pro printer with an air filter. 3 days later I went to email my sales person and the email bounced. Still unsure if he blocked me or if what they’re saying that he doesn’t work there anymore is the truth. I have inquired about my air filter 4 times every time I have got a different answer. Today I found out they are out of stock with no ETA on when they will be back in stock, however the website says they ship in 3-5 days. They claim they are missing the cartridge to go inside. So essentially I was sold a product that they knew was unavailable but didn’t advise me about before purchasing. I have a business to operate and fishing my hose out the window is not an option for me anymore as I’m pregnant and the fumes were coming through the window too much. They have the worst customer service support and technical support, you can only email they will not get you on a live call with someone. They are liars beware before you order!! I would return but the fees are astronomical.

open but the lid is closed. Went through all of the trouble shooting options from the GF support. All of the cables were attached correctly and were not damaged, but we ordered a new cable just to make sure. Cable arrived today, installed exactly as the Glowforge video instructions said to, but it's still showing the lid is open. I am very unsatisfied with Glowforge and the lack of customer support. I depend on this machine to run my business and I am currently losing money. I will be sure to recommend another laser printer brand to all of my colleges as well as my investors. My machine is barely over a year old and we can not even get someone on the phone to help us quickly and efficiently resolve this problem. I really hope we can resolve this problem and quickly.We have had to replace 3 pieces this past year and shipping usually cost double the price of the part

Please do not waste your time or money on a Glowforge! The customer service support from Glowforge is absolutely terrible. There is no technical support over the phone. The only way to communicate with this company is through email. We’ve currently gone through 6 Glowforge’s. 4 of them we got through warranty claims. The latest product after 3 months of receiving was finally plugged in and the setup process started. Upon starting the setup we realized within the first 5 minutes that the camera was not functioning at all. We’ve contacted Glowforge and to our surprise they want me to spend another $1600 to return this current machine back to Glowforge and receive a refurbished Glowforge. Again, never used this machine, never even got past the setup process, and now after owning six of these machines they still want us spend our hard earned money on another paperweight. Don’t buy this product ever. Invest in an Epilog!

It was a great money maker for a year then of course it broke. They said it was the lid sensor but that didn’t work,( btw the part was 16.50 and shipping was 25.00!!!) so I tried buying another part,(again 1.60 part and 25.00 shipping) stupid!!! (This part I ordered off Etsy which I paid more but less on the shipping and it came two days later.) Glowforge told me I would have to send mine back and they would send me a refurbished one for 1650.00! 🤬 ??And this was a Pro so I spent over 6000. for it. Never again!! Will be buying a different machine for sure! You would think that they would have repair shops around or contract with locals or something. It’s ridiculous that you spend that much money and nothing can be done!