Great Wolf LodgeReviews of greatwolf.com

I am disappointed that when we arrived we were forced to wait 20 minutes for no reason. We provided our confirmation number to the front desk when we arrived. The african american young lady at the counter literally pulled up our reservation and saw it online. The manager ANDREA then made her come to the back just to confirm again before providing us with wrist bands. Then once we thought we were getting our reservations confirmed the manager ANDREA then made up an excuse for our wait time by saying she can’t find the reservation even after she stood next to us and we showed her the email confirmation and the bank account when the transaction took place. She asked my husband for the last 4 digits of his card number. he told three last 4 digits then she made my husband provide ID to confirm we paid for the reservation that we already showed and confirmed to her first! Not one other party around us had to do this! we are an (african american family) that wanted to have our son spend his birthday there but the experience felt humiliating and racist! it’s like the manager assumed because we were a black family and the girl helping us was black that we were stealing or taking wrist bands for free when we paid in full to be there like everyone else. We will never visit again and we will let others know how we were treated. please check your cameras u will see the entire thing was unnecessary.

Absolutely horrible experience with this company! They canceled our reservation because of their new parking fee that I refused to pay. I already paid a resort fee, wristband fee, room fee, taxes, etc.. they are ripping people off and have no regard for disclosing their fees until check in. Read plenty of reviews of the place being nasty and after my experience today, they will never get another penny from our family

I just spent 2 day at Great Wolf Lodge (Webster Texas). I had the pleasure of visiting a Great Wolf Lodge years ago when my children were small.(Ohio) I was somewhat disappointed with paying for parking. #2 advertising for adults Hot springs not one. #3 the room I was in stated that there were 3 TVs only 2 #4 My husband has knee replacement and there was no Anti slip strips in tub the gel that was provided made tub very slippery. #5 I know that the hiring pool is limited but please train the people to made sure they are knowledgeable with the words hot tub and jacuzzi they are interchangeable. A QR code of the layout wouldn’t been useful.

No limpian las habitaciones. Estaba muy muy sucio. El baño funcionaba mal. La comida es muy muy mala y cara.

My family has stayed at the Fitchburg, MA, location 3 times and each time was a GREAT EXPERIENCE! I love how streamlined and smooth the process is. They operate electronically so no cash whatsoever. All parties receive wristbands BUT the parents wristband's link to your room and act as a digital wallet, this way you don’t have to carry your room key, debit card, etc! The water park area has warm temperature and the water temp is just right. We didn’t feel cold at all when wet walking around. My favorites are (1) the Howlin Tornado- a thrilling ride for the family which surely gives you butterflies and is wicked fun and (2) North Hot Springs which is very relaxing, the coolest part is the outdoor adjoining pool. Last years visit it was lightly snowing outside while we were in the hot springs which was just AWESOME! When it’s time to stay dry there’s a cool arcade to play at, stores to visit, and a few small restaurants. Often times the main lobby of the lodge has entertainment for the “little” guests such as story time, music, light refreshments, etc. Dining and playing comes with a price so don’t expect this to be a cheap trip, even if only staying for one night. However, I was able to score half off the price of our room through Groupon which is a good deal (includes: 5 guests, wristbands for all and use of water park that day and next day until it closes). Overall, this is definitely a FUN FOR EVERYONE family trip worth taking!!!

The Traverse City location is not recommended. My most recent experience was taking my kids to a local baseball game to celebrate the wolf's birthday and get day passes. It appears the day passes never existed. No one knows anything. Can't speak to someone at the location. I have very sad kids to say the least. Even though I'm a local. 4 day passes would cost 270.00. That is outrageous. False advertising (promo code never existed)

We stayed at the Poconos resort. it is enormous, especially with the enlarged accomodation additions. there are people everywhere, at all times. The staff are nice but probably cannot keep up w the volume and turnover of rooms - the common areas are not clean, the rooms are not clean. The food is terrible. Everything is overpriced. They charge for parking, but good luck finding a spot - also, how else are you supposed to be there?! the worst part is that you will get a final invoice AFTER you have checked out, with extras charged that you likely did not incur. Good luck disputing them because it will take endless calls in getting it resolved.

I just want to thank all the staff because while I was there, I lost my glasses in the water and they had someone to go in and look for them and they found them. This is a wonderful place at Mason, Ohio.