hear.comReviews of hear.com

Response from hear.com· May 3, 2024

Arlita, thank you for sharing your positive experience with your local provider, Jamie. We're thrilled to hear that we provided superb assistance in finding the perfect hearing solution for your husband. It's wonderful to know that you experienced such patience and expertise during your interactions with us. We strive to ensure every customer receives personalized and knowledgeable service, and your feedback reaffirms our commitment to excellence. Thank you for choosing us, and please remember, we're here to help whenever you need. Happy hearing! -Samantha, Customer Success Team

Response from hear.com· May 3, 2024

Shawn, thank you for sharing your experience, and we sincerely apologize for the issues you've encountered after your trial period ended. It's important to us that our service remains consistent and supportive throughout your entire journey with our products, not just during the sales process. We regret to hear that this has not been your experience, and we take your feedback seriously as we strive to improve our customer support. Please be assured that we are committed to resolving the issues with your devices promptly. Your devices have been repaired and they are on the way to you. You should expect to receive them next week. Again, we apologize for any inconvenience and appreciate your patience as we work to make this right. Thank you for choosing us, and we hope to restore your confidence in our service. -Samantha, Customer Success Team

Response from hear.com· Apr 3, 2024

Marty, thank you for your glowing review and strong recommendation! We're thrilled to hear about your positive experience with our innovative approach to hearing evaluations and the efficient process of fitting the latest technology to meet your specific needs. We're passionate about making hearing care accessible and personalized, and it's wonderful to know we've made a significant difference in your journey to better hearing. Your endorsement means the world to us, and we're grateful for the opportunity to serve you. Should you need any further assistance or have questions in the future, we're here for you. Happy hearing! -Samantha, Customer Success Team

Response from hear.com· Apr 3, 2024

Dan, thank you for sharing your experience with our Teleaudiology fitting process. We're thrilled to hear how much time it saved you and that everything went smoothly, especially considering your concerns about navigating technology. Our goal is to make the process as straightforward and efficient as possible, so it's wonderful to know we've succeeded in making it simple for you. We're also delighted that you're enjoying your new hearing aids and finding the rechargeable feature to be a significant improvement over constantly changing batteries. It's fantastic that they're working so well for you and represent a huge upgrade from your previous set. If you ever have any questions or need further assistance, we're just a call away. Happy hearing! -Samantha, Customer Success Team

Response from hear.com· Mar 26, 2024

Kevin, we truly appreciate your honesty in revising your initial review and for reaching out to clarify your situation. We're sorry for any confusion or inconvenience you've experienced concerning the warranty policy. Regrettably, once the original warranty period concludes, we're unable to offer an extension. However, we're keen to assist you as much as possible, so we recommend consulting with your local provider for further support. Your willingness to update your feedback means a lot to us, and we're here for any further assistance you might require. Wishing you all the best. -Samantha, Customer Success Team

Response from hear.com· Mar 26, 2024

Barry, thank you so much for taking the time to leave us such a wonderful online review. We're overjoyed to hear that your new devices have opened up a new world of sounds for you, especially the voices of your grandchildren. It's feedback like yours that truly motivate us to keep helping others hear well to live well. Our goal is make our Teleaudiology platform as seamless and efficient as possible, and we are happy to know that it exceeded your expectations. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team

Response from hear.com· Mar 19, 2024

Bobby, thank you so much for taking the time to voice your concerns. It's heartening to know that through our combined efforts and the expertise of your audiologist, Lindsey Bush, we could significantly improve your hearing. Brittany's dedication to thorough explanation, proper placement with a skilled audiologist, and attentive follow-up truly reflects our commitment to your hearing success. Hearing that you are now able to enjoy sounds you haven't heard in years is the best outcome we could hope for. Stories like yours inspire us every day to continue providing exceptional care and support to our customers. Thank you for choosing Hear.com and for sharing your journey with us. We're here whenever you need us, ready to assist in any way we can. Happy hearing! -Samantha, Customer Success Team

Response from hear.com· Mar 19, 2024

Julianne, thank you for sharing your kind words and experience with Mr. Russ Blacklock and our customer service team, including Rosemary. We're proud to have team members who embody our values of professionalism, knowledge, and respect in every interaction. While we understand that hearing aids are not only a lifestyle adjustment but also an investment, we're grateful for your recognition and recommendation. Should your circumstances change, we'd be honored to assist you in finding a suitable hearing solution. All the best! -Samantha, Customer Success Team