Douglas S.
Posted
Returning aids 3 times in 13 months
I have had these hearing aids for just over a year now and had to send back for repairs 3 times. The first two times Hear.com had them in their possession for a combined 8 weeks. I'm currently waiting to return them again, for who know how long, due to such a high volume of calls coming in, which make it hard for Hear.com to return a call. When you struggle to hear and the aids you purchased are out of commission for 3 of 13 months, while still making payments, is very disappointing.
Response from hear.com· Mar 6, 2024
Douglas, thank you for taking the time to voice your concerns. We sincerely apologize for the challenges you've faced with your hearing aids and the delays in our service. It's our goal to provide reliable devices and timely support, and we're truly sorry for any inconvenience and disappointment this situation has caused you. Having your hearing aids out of commission, especially while still responsible for payments, is far from the standard of care we aim to deliver. We understand the importance of clear communication and are actively working to improve our response times and repair processes to better serve you and all our customers. Please rest assured, we are committed to resolving your current issue as swiftly as possible. Please do not hesitate to reach out to us directly. All the best! -Samantha, Customer Success Team