Great
6,611 reviews
Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Brandon
Posted
Everyone I’ve worked with has been kind, thorough, and helpful, making my weight loss journey less anxiety provoking for me.
Response from Hello Alpha· Apr 26, 2024
Hi Brandon! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Rick Y.
Posted
I have had zero communication in regards to my prescription, what the hold up is.. nothing
Response from Hello Alpha· Apr 23, 2024
Hi Rick! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
customer
Posted
I disliked the fact the fees increased to 64$ a month and I am unable to receive the medication I was prescribed. I am paying for three months and not getting anywhere with my weightless journey. I do really it is not your company's fault the medication is backordered, but I should not be charged monthly if I am not using your service.
Response from Hello Alpha· Apr 23, 2024
Hello! Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
customer
Posted
The provider listens to my concerns and questions and offers reasonable solutions. They are prompt and caring.
Response from Hello Alpha· Apr 23, 2024
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Posted
Super convenient to use to get medical needs taken care of quickly. Very prompt replies from doctors.
Response from Hello Alpha· Apr 22, 2024
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Kimcustomer
Posted
This was wonderful and everyone was great. It was just not what i needed and i have a provider already. Nice to know about and i will consider if i need it and recommend in the future. Thanks so much.
Response from Hello Alpha· Apr 22, 2024
Hi Kim! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Posted
The PAs are always very responsive. However, the pre-authorization process is a mess. The company that is hired by Alpha to handle that on Aloha’s behalf has no idea what they’re doing. I waited over a week for them to respond to me and then they obtained a pre-authorization on the wrong dosage of my meds. Never an apology from them, just bad service.
Response from Hello Alpha· Apr 22, 2024
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Laura B.
Posted
Everything has been good with Alpha! They help me with a lot. My insurance fights me on medication but Alpha helps me. Thank you!
Response from Hello Alpha· Apr 22, 2024
Hi Laura! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
