Great
6,611 reviews
Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
KW
Posted
An incredibly quick and easy process. Communication is an A+ and if needed it’s a very discreet delivery. Thank you for all that you do!
Response from Hello Alpha· Mar 13, 2024
Hi KW! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Posted
I’m weeks in and all I’ve done is answer the same questions over and over. They also refilled medications I didn’t ask for. But they won’t prescribe the one I signed up for. Doesn’t help that I get a new person handling my messages every time I get a reply. Update: of course I tried to message support and got no reply.
Response from Hello Alpha· Mar 13, 2024
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Mindset Living Lorraine L.
Posted
The beginning things went very smoothly. However, when my prescription was sent to pharmacy they were not able to fill it due to prescriber not having authorization to prescribe the medication. I have made several attempts to contact someone over a course of several days and no one has responded. The pharmacy has attempted to make contact with no success as well. I am just grateful that the medication was not needed for infection.
Response from Hello Alpha· Mar 11, 2024
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
katie T.
Posted
Very confusing website. i was approved for birth control but can't find where the prescription actually is. Or if it's been called to the pharmacy. Website difficult to navigate.
Response from Hello Alpha· Mar 11, 2024
Hi Katie! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
customer
Posted
If I could give zero stars I would. False advertisement!!!
Response from Hello Alpha· Mar 7, 2024
Hi, Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
customer
Posted
I have been trying to get help with getting my prescription changed to their pharmacy so that I can afford to pay for it but the customer support rep is not assisting me. This services doesn’t even have a live person you can speak with. It’s a waste of money which most of us don’t have.
Response from Hello Alpha· Mar 4, 2024
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Chad
Posted
They have been great!! Get back with you quickly and website is easy to use. Never used online Doctor before glad I did.
Response from Hello Alpha· Mar 4, 2024
Hi Chad! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Posted
I just tried for the first time after my sister and mom recommended me to Hello Alpha. The whole process was easy and the NP was communicative and thorough!
Response from Hello Alpha· Mar 1, 2024
Thank you for taking the time to leave this review! We’re happy to know you had a good Hello Alpha experience. It’s our mission to provide high-quality and convenient care for all our patients.
