Lloyd
Posted
THEY ARE REFUSING TO HELP
THEY ARE NOT ABLE TO HELP ME AND THAT IS INFURIATING. I CAME TO THEM FOR ASSISSTANCE AND THEY ARE SAYING THAT BECAUSE OF MY A1C IS HIGH, THEY CAN NOT HELP ME. ALSO THEY ARE ASSUMING THAT I AM ON INSULIN, I'M NOT.
Response from Hello Alpha· Feb 8, 2024
Hi Lloyd! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.



