customer
Posted
Great experience with getting started…
Great experience with getting started with my first appointment and communicating with my doctor. However, the shipping in this Texas heat took so long, I wish I had an option for more expediated services, maybe I did, and I was unaware of it.
Response from Hello Alpha· Sep 5, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.