Hobby ZoneReviews of hobbyzone.com

Issue with Account Creation on HobbyZone Website... Dear HobbyZone Customer Service, I am keen to set up an account on your website, hobbyzone.com, but I cannot proceed without first agreeing to your User Agreement. Therefore, I would like to ask: Could you please guide me on where to locate this User Agreement? It appears essential for me to read and accept it in order to continue. This situation has caused me considerable frustration, and I would appreciate your prompt assistance. I also want to mention that I have made several purchases from Horizon Hobby. If you would prefer that I not shop at HobbyZone, I can certainly accommodate that. For your information, I retired after 41 years with IBM as an Advisory System Engineer. My experience trying to create an account on your website tonight has been quite disappointing. Sincerely, Joseph Todaro

BEWARE! I ordered an item on December 7th for a my grandson's big Christmas gift. It still has not arrived and now the tracking link provided says data not recognized. When I called the company on December 23rd, the person barely spoke English and had no idea what was going on. Beware!

Fist and last plane will buy form this company. They have no idea what’s going on.

Prices are good but what Hobby Zone doesn't tell you is shipping times and stock prior to you ordering. I placed an order on December 7th with hopes of arrival prior to Dec 25th. I called customer service (which is in India) to confirm the stock within the US, realizing some here complained about shipping from China. The customer service rep confirmed US stock, so I did not cancel. The next day I get an email with a Chinese shipper, and absolutely no estimated shipping time. Tried to immediately cancel which I was not able to since it was starting shipping process. Few business days later, the chinese shipper still hasn't updated the status. I had to order a similar RC crawler from Hobby Town with US stock and 5 day shipping to make it in time. Wasted $150. Thanks Hobby Zone. You should note stock and anticipated shipping in a transparent way instead of being shady.

The product I ordered from this store arrived with only half the box and tape over the inside styrofoam. Obviously, the product was returned before. Well, my son and I tried out the RC plane but, of course, it did not function properly. The steering flaps on the wings did not work. So, I reached out to Hobbyzone and asked for a refund or exchange but did not hear back from them. I sent three emails over the course of a week and not a single response. Meanwhile my 30 day return window was quickly drying up. Who runs a business like this? Can they be any more crooked? Absolutely shameful to sell defective toys to kids then ghost them afterwards.

Had one flight with plane. Made a somewhat hard landing with plane tipping to its nose, not real hard, and motor no longer works. I will never purchase from this company again.

What a trash company they have 0 customer service if there's anything wrong with your order good luck fixing it

I received the product in good condition and on time. However, it was not what my gift recipient wanted because it was more for a child (not a quality RC item) and emailed them to find out how to return it. They replied quickly and asked me to send a video of the product and they would decide whether or not I could be refunded. That is a terrible policy and after 2 weeks, I still have not heard back from them. I guess I am stuck with the product. I will not be buying anything from them again.