Poor
136 reviews
HooktabUnleash Creativity, Every Design Tells a Story
Hooktab (hooktab.com) has 136 customer reviews on Consumer Courier, with an average rating of 2.5 out of 5.
136 approved reviews, newest moderated first
JT
Posted
Ordered a month ago, still haven't received the sweater.
Response from Hooktab· Dec 19, 2024
If you ordered from us for more than 30 days and haven't received, please send us an email we will give you a refund!
Mary L.
Posted
I placed my order, HTB363227, on November 24 and USPS tracking indicated that the order was awaiting USPS pickup in Fairfield, NJ on November 26. Since then, the order has not moved. I checked USPS tracking the morning of December 18 and it says it is awaiting pickup in Fairfield, NJ. I cannot recommend this company on any level and even should I received my item, I will never use this company again.
Response from Hooktab· Dec 19, 2024
If you ordered from us for more than 30 days and haven't received, please send us an email we will give you a refund!
Erik J.
Posted
Ordered 25.november, and still not arrived, so I will need to find other gifts for Christmas.
Response from Hooktab· Dec 19, 2024
We sent the shipping information via your email. Please kindly check it.
Giella
Posted
Not received my order. Order date: [Order #HTB348143] (November 1, 2024) Even one star is too much to rate my experience. UPD: and did not get any refund 01/01.25
Response from Hooktab· Dec 19, 2024
We refunded to you because your address can't be delivered. Please send us an email if you haven't received the refund.
Didier
Posted
I do not recommend, pictures are not good and you by something which is not the quality you want for example a long sleeve tee shirt print as a sweater in place of the real sweater..
Response from Hooktab· Dec 19, 2024
Please send us an email, we will resend a better fabric for free.
Richard H.
Posted
Please, please, please don’t buy from this company! I wish I’d read the reviews before losing £80 to them. I was blinded by nostalgia for Christmas Vacation and ordered three jumpers. What arrived? Printed bin bags masquerading as clothing. I politely messaged them, explaining the items were nothing like the photos or descriptions. They responded, asking for pictures and promised to help if the items were as bad as I described. I sent the photos. They agreed the jumpers were awful but bent over backward not to refund me. First, they offered a measly 20% refund. Then 40%. But I insisted on a full refund. Instead of resolving it, they skipped negotiations altogether and tried to tempt me with a discount to buy more of their toot! £80 it cost me to learn this lesson! If you can’t see or touch it before buying, don’t. Unless it’s from a trusted UK seller with glowing reviews, steer clear! Please learn from my mistake… I’ve paid for it so you don’t have to.
Response from Hooktab· Dec 19, 2024
Please send us an email, we will resend a better fabric for free.
Drew M.
Posted
Super cheap quality. NOT a sweater. It's a sweatshirt (low quality one at that) with low grade printing on it. Don't waste your time or money.
Response from Hooktab· Dec 18, 2024
Please send us a email, we will support you to resend a better fabric for free.
James S.
Posted
Still haven't received my sweaters...they showed shipped well over a month ago...our ugly sweater part was 4 weeks ago...good thing o ordered early. I'd give a better rating bit there isnt anything to rate
Response from Hooktab· Dec 18, 2024
If you ordered from us for more than 30 days and haven't received, please send us an email we will give you a refund!
