HostwindsReviews of hostwinds.com

Be careful. I had shared WordPress hosting for several years with them and then put in a support ticket to cancel the annual plan a day before the renewal date, and was still charged to my credit card and then refused to honor the cancellation and refund my credit card. To deny the refund, they used some very suspect loophole on why I wasn't eligible for a refund that was clearly in violation of consumer protection laws in my state.

Catastrophique, ferme mon site sans raison. N’achetez rien chez eux ils ferment sans raison et ne rembourse rien bien entendu! Kon de t mort

Ne surtout pas recommander cette plateforme!! ferme sans raison vos services pour repayer. Mon site a été fermé pour ( phishing ) a cause d'un logo; qui a été modifié mais n'ont rien cherché a comprendre. Ce sont des soumis au fournisseur ENOM!!!!!

They are sad and horrible. I give them two stars because they did host my website and email for many years and it worked most of the time. But some four years ago they lost my website and took weeks to restore an older version and then months to admit they had had a problem. Recently my web builder stopped working and they said it would only again if I paid an expensive upgrade. I moved to namehero which is great and paid a quarter of the price. Hostwinds do have tech support people (and/or ai) trying hard to find solutions (to you I am thankful) but the hostwinds system is rotten to the core. They told me the only way to cancel my renewal was to cancel the account which I did and then they immediately deleted everything without sending me a message saying what they had done or even saying goodbye. The only thing they did not delete on my account was my credit card details and now they say they cannot do that without opening a ticket. I prefer to cancel the credit card because I don't trust their system. I can see other reviewers complain about unauthorized charges and I believe Hostwinds would do that deliberately as part of their sad business model. Goodby hostwinds. I can sleep better without you.

we cancelled our VPS late 2024, but they have been charging us until now. June 2025. to add more detail, they bill us because we have an attached volume, but our servers are cancelled. so the volume is not attached to anything. and we can not remove or cancel it. [{"result":"error","action":"Detach Volume","message":"A valid serviceid is required."}] for somereason their windows servers are chinese. and 2019, you can not run a newer version of winserver even with your own license. (very difficult setup, took me aroudn 2 days and still couldnt get it to work with their instructions.

I have ordered VPS server with cpanel. And they asked me to provide legal documents like credit card picture, govt ID picture. I have provided them everything and then they sent me a document and said I have to print out the document and fill it and then hand sign, what kind of verification is it? It's like I'm buying property lolx. Too much legal documents they asked which is not authentic. I understand they have to secure their network from spammers. But they asked too much, it's feel like real state thing. I asked them to cancel my order and refund me, I didn't receive the VPS and they deducted $38 from my card. They didn't provide me refund and closed the account. If anyone feels easy to provide legal documents then go ahead for this hosting, but to print the document and then hand sign is not acceptable in my thinking. Only govt issued valid document is enough but they asked too much lolx. In my honest review, it's not a hosting, it's a real estate company.

I’ve been using hostwinds for a little over a month now, and I must say it’s such an amazing hosting platform. I’d also like to point out their support team: it’s amazing. Not only do they respond very fast, they also guide you through ANYTHING and do anything in their power to help you. This is how a support team should be. I once had a question about linking my domain to the hosting, and they logged in onto my godaddy account to do it for me. That’s how dedicated they are to helping their customers. I would 100% recommend you guys to use this, especially if you’re not all too sure how to set things up.

Disappointing Experience with Hostwinds We hired a web design company to create a new website for our business, and after paying them in full, we had all necessary documentation—emails, payment receipts, proof of ownership for the domain, design files, etc. Unfortunately, the company dissolved, leaving us with no one to contact to retrieve our website files and nobody to dispute the refusal of the release of our data. We proved our ownership of the website data, hosting and domain, nobody has denied it. It appears Hostwinds did not even attempt to contact Creative Web Studios to satisfy their conundrum. That would be reasonable and prudent. If there is nothing disqualifying us from having our data back, then Hostwinds a holding our data hostage for no good reason. We reached out to Hostwinds, where our website was hosted, and provided them with days of documentation to prove that the website and all related data belong to us. Despite submitting unquestionable proof of ownership, Hostwinds refused to release our website files, citing that our name was not on the account, even though we had already paid for the services through the now-defunct web design company. While I understand the need for security, I find it hard to believe they can't work with an abundance of valid proof in such a clear-cut case. They were unhelpful when we were missing just one small piece of documentation, which caused much frustration and ultimately prevented us from regaining access to our new website. Given our experience, I would be very reluctant to use Hostwinds or recommend them to others, especially in situations where you might face issues with transferring or recovering your website data. Thank you for your reply, though I have to express my disappointment. While I understand the importance of account security, it feels unreasonable to expect a small business, especially one located outside the US, to incur the costs of hiring an attorney and going through a legal process to retrieve something that clearly belongs to us. We provided ample documentation, including payment receipts, emails, and proof of ownership, all of which should have been sufficient to resolve the issue. Instead, we were met with a policy that fails to account for real-world circumstances like ours. As a customer-focused company, I would have hoped Hostwinds would have been more willing to work with us to find a fair solution, rather than simply pointing us toward legal action, which feels like an insurmountable obstacle for a small business like ours. This entire experience has been incredibly frustrating, and I truly hope you’ll reconsider your stance in situations where valid proof of ownership is provided, and a more reasonable path can be found.