HOVERFLYReviews of hoverflys.com

You claim to never have received my immediate email after I purchased it stating I could not use the room I had been told to store it and therefore I canceled within an hour or two the day before you were going to ship it. There was no phone number to call and now your team. The only person on the phone is telling me you never received that email canceling the order on 22 September 2026. My understanding is it was shipped on the 23rd and I did not receive any word thinking I had canceled it until I heard that FedEx had it out on the truck that day and was ready to deliver it. There was only one person on the phone at your company who was not helpful. It would not transfer me to anybody to help me sort out this supposed cancellation letter that you never received even though I’ve received other emails from you guys. So I talked to FedEx and thought I had successfully rerouted the delivery back to the hub and then to you guys because I told them I had canceled the order and I could not find any charge on my account. I do have an account with FedEx and they were very reassuring and yet unfortunately the delivery arrived in still the same place in a back room and I am refusing to accept it because it was supposed to be canceled. You then sent me an email saying that I had to pay $150 to have it returned when you never received supposedly my original email cancel again which is outrageous and the one person on the telephone that is not in China has said she has escalated this but she cannot connect me to anybody to help me with this. This is the most frustrating series of events and deliveries I’ve ever been through especially because I wrote a very clear email which I have a copy of and you claim you never received it so you proceeded to send me the product and it’s sitting here and I am disabled and I cannot do anything but text and the person on the phone ended up hanging up on me at the end because she kept stating I had to write emails or send copies of my original cancellation letter which I am unable to do and I had no support for a few days to help me. The first letter had been assisted by somebody who was present that day. I also don’t trust using email with your supposed “escalation team“ because you never received my original email. And you’re now saying you’re gonna charge me $150 to send it back which seems incredibly unfair given I canceled it immediately yet you deny you got the email. I hope other people are very careful using this company as it was an extremely frustrating experience and it is still not resolved. I don’t even know what the product is like because I refuse to open it or go down and accept it and my building feels the same way, but I don’t know that FedEx should be brought in the middle, even though they did deliver it that day when they said they were going to reroute it back to you.

The Hoverfly I received is not operational. I have entered MULTIPLE emails and the response I finally got was to send a video of the problem. How do you send a video of it not moving. Something has it locked up it will only go forward about six inches and then back the six inches.

The Hobverfly T3 is advertised with a weight limit of 330. The true weight limit is 275. They are misleading and a fraud. To send it back they force you to pay $150.00 shipping feeto recieve the return sticker. My wife bought one for me. I'm 320 pounds so i was to heavy for it according to the paperwork included. This company is a Scam! Do not purchase from Hoverfly!

To sum up the scooter in one word...JUNK. We have went through 2 so far. The first had a problem not two months after it was delivered. Then after replacing several parts, which I may add are not easy and their support videos to do so are outdated and a joke as far as being helpful. Then they shipped us a new one but we had to pay return shipping. Now the new one is having similar issues and instead of refunding or doing something else they keep asking for longer support videos or whatever they can to drag it out.... DO not buy this product, the whole line is apparently junk and now we have a 600 dollar decoration. Poor support, sometimes non existent during Chinese holidays for weeks.

Device seems to be barely functional. It cannot even make it up the 5 degree slope on my driveway.

I have had the WORST experience with Hoverfly Mobility's customer service. You can hardly ever get anyone on the phone; and when you do you are told to reach out to customer support, which is in China and only emails you back at wee hours of the morning. They are un supportive in helping to to return the product, when there's a problem. I will NEVER use this company again.

I ordered a mobile scooter from them, but realized that it is not TSA approved so I canceled the order within two hours of placing it. They tried several times via email to get me not to cancel the order. They even offered me an additional discount. I told them that it had nothing to do with the price but that it was not TSA approved. I could never get them to cancel the order and it has been shipped. I will try to refuse the federal express delivery, but if I’m unable to, because I’m not here, I have made them aware. It is going to be up to them to get it back. I canceled it in plenty of time and yet they ship the item anyway.

Currently, I’m not happy at all. I was very excited about the scooter. I do not think it’s very stable or sturdy. It doesn’t work the way I thought it would and I want to return it and I keep asking people how I return it and they keep asking me to send videos of what’s wrong. What’s wrong is I don’t like it and I don’t want it. I’ve taken it apart. It’s sealed in the box. How can I send it back?