Hydro FlaskReviews of hydroflask.com

Superb customer service- I forgot to add my welcome discount to my order but after 1 short email they re credited my card - 5 stars

Useless! Went to wash the bottle before giving it to my daughter to use as recommended and the water seal on the top popped out and disappeared and now the bottle is useless as it will leak everywhere. Customer service is a bot which doesn’t provide any help whatsoever. Don’t waste your money

Adorable design and good insulation, but the price feels a little high and the bottle lid can be finicky. Still a sweet gift overall.

I recently had a black mold on the two lid gaskets on my HydroFlask. When I contacted them and they are now shipping new gaskets. Wonderful!

Bad product, terrible customer service. Purchased a Hydro Flask and the lid was leaking. Contacted them and after them asking me numerous questions and photos/videos, they sent me a new lid. This second lid is worse than the first lid. Contacted them again requesting for them to send a return label so I can return this crap but no, again, numerous questions and photos/videos requested. I was asked questions of where the flask is leaking from, I’m not a flask expert so I’m not a hundred percent sure where it’s leaking from but what I do know is that it IS leaking. Their response: Hydro Flask does have an excellent limited lifetime warranty, and this does cover manufacturing defects. Unfortunately, it does not extend to dents, scratches, chipping, and any damage or defect of any Hydro Flask® products caused by …. The flask is about two months old and has been leaking since the beginning so I think it qualifies as a manufacturing fault but NOOOO, not to HydroFlask. I think I’m now waiting on my third lid. I’m not sure because they seem to think I have nothing better than to waste time arguing about a freaking flask. In short, stay away and save yourself the headache.

Very poor customer/marketing service. A company who doesn't stand behind its words and policy. And after reading the numerous negative reviews, it seems I'm not the only one who has experienced such poor service.I would be very careful before buying any of their products, regardless of the quality of their quality.

I purchased a Hydro Flask for my daughter 2 years ago. This summer we noticed rust on the inside bottom seam. I emailed Hydroflask at end of August. They replied promptly asked for photos. I have heard nothing since! I’ve emailed the person who initially replied to my email and no response. This is now November. I had chosen HydroFlask instead of Yeti but I will not purchase from them again

I had been using my 16oz wide neck flask for around 4/5 years with absolutely no problems at all, a couple of weeks ago my cap started to leak and I contacted hydro flask and was asked to send a few photos, I guess this was to confirm that the flask was genuine hydro flask? After sending photos and some details, I was supplied with new lid for flask within 3 days.. I must say I have never received, nor had I expected service like this with any product I have ever purchased.. Might I also add, the hydro flask is best flask I have ever used..