Hydro FlaskReviews of hydroflask.com

On 5/10/25 I purchased a 20L soft cooler directly from the Hydroflask website. The website advertised that this cooler keeps items cold for up to 24 hours - and obviously some deviation from the 24 hours was to be expected, however, this cooler didn’t keep things cold for even five hours (even filled with ice) in a neutral environment (indoors in 70°F). I used the cooler two or three times with the same result. I am a loyal Hydro flask customer - and I love everything else I’ve purchased from them: bottles, coozies, travel mugs, wine glasses etc. which I why I had no hesitation in purchasing this cooler. I reached out to Hydro flask customer service today (6/2/25) via phone to explain my concerns and initiate a return, and I was denied. I was told that since I had already used the product it was not eligible for return - even though it was agreguously misrepresented on their website. I was offered no sympathy, and was told that I could make a complaint under the manufacturer warranty and the cooler would be replaced with another identical cooler. I am absolutely disgusted by the way this interaction was handled, and would advise others to spend their money elsewhere. This is how they treat their customers of 10 years

The bottle loses heat after 5 mins so the coffee/tea is cold after 15 mins. The first one I bought 8 yrs ago was fine, but the second one had Temu-quality. I still thought that just this particular bottle is shit, so, stupidly, I risked buying another one. It worked well for a month and then started loosing heat again. I did not drop or mistreat it. Not risking the third time.

I'm not even joking. Hydro flask sent me another lid and it leaks worse than the last 2. I give up!!!

ordered a replacement lid for 40oz wide mouth bottle, the straws that come with won't stay on at all. I sent an email requesting a replacement within the first 30 days. Instead of a warranty replacement of the new lid, they simply sent me new straws after I very specifically explained it's not the straws, but the attachment on the lid itself (I tested the new straws on my old lid). When I sent another email requesting a replacement for the lid again as that's what I asked for in the first place and no one replied. I sent another email several weeks later and still got no response. I also went to the website and sent a request to which no one replied. I'll be throwing my hydroflask away and purchasing Yeti or Stanley. I can't even go a full day without the straw detaching from the lid multiple times to where I have to take the lid off and reattach just to get a drink of water. I'm in the market for a new water bottle and will never spend my money with this company ever again. And I'm also posting this review where ever I can :) All because of a $20 replacement lid that they couldn't be bothered to send a warranty replacement for or even respond to my multiple emails.

Wish I had looked up the reviews on the product before I bought them. I purchased and had an issue with the lid leaking. Followed all the steps to get a replacement lid. To be advised that they currently do not have the ability to provide replacements to Australia. Really, you are happy to sell it but not replace it. I was provided with an email address to obtain a replacement. 4 emails later not one response. Will never buy or recommend anyone to buy any Hydro Flask products.

I had an issue with custom double orders placed and was told they’d have to get back to me. Well, I began looking up reviews and saw all this negative mess and was so disheartened and anxious and worried FOR NOTHING! The customer service I received from 3 agents on 2 different calls was above and beyond. They follow through on their promises and make sure shit gets handled. They pick up your phone call and remain professional and empathetic no matter how flustered or upset you may be. Please don’t get discouraged by the reviews, the product is excellent as the customer service. I am so glad I ordered as I now have the coolest flask and my order came in 2 days from placing it!

I placed a custom order and paid with PayPal. I received the confirmation email and realized the address I had on file with PayPal was to an old address. So, I called HydroFlask within 3 minutes to try and correct the address. I was told by Abigail I'd have to wait until it ships and then contact FedEx to correct the address. I told her that was ridiculous since I just placed the order a few minutes ago. No response. I then asked if I can just cancel the order. She asked me for the order number and then we sat in silence for a couple minutes. She then said she'd have to wait for the order to come through their system. I asked if I'd get an email confirmation and she said yes. Why can they cancel the order but not simply update the shipping address?! Makes no sense. I'm glad it just got cancelled. I'll just purchase another brand at this point. Nothing more annoying than crap customer service!

Ordered bottles for Christmas gifts, they cancelled one of my 3 items because they didn’t have it in stock. They tell me this one week before Christmas so I’m unable to order anything in its place, and they only updated me because I called and asked why nothing has shipped yet. Rep I spoke with was virtually useless and quite rude. Told me they don’t know what happens at the warehouse but that she could provide me with their email and I could TRY to get in touch with someone. I asked to speak to a supervisor who was pretty nice and contacted the warehouse only to find out they didn’t even have the items I purchased. WHY do I have to reach out to get updates like that. WHY are they overselling items they don’t have. Had I not reached out, I would have been SOL scrambling to find an appropriate gift in its place on time. They guarantee before Christmas delivery but can’t provide any info on when items will ship out. Despite a rep last week telling me all my items would ship…last week. Last time I ordered a bottle, they just didn’t send it. I had to reach out to customer service for that as well. I will NEVER order from them again.