I returned items on 8/4, took until 9/6 to receive an email stating I was getting a refund. Problem is the account listed is not my credit card. Today I provided proof of which credit card was used. The response I received from Iris Hernandez “We have a system that automatically processes refunds. We do not enter your card details manually. We do not even have access to your card information. This is our last response.” I guess no refund is being made to me but somebody got my refund. I would not trust making purchases through their website. I doubt I am the first person to have their refund be delayed by over 30 days only to have it refunded to someone else’s account.
Response from Inspire Hardware· Sep 9, 2025
We’re sorry to hear of your continued frustration and want to again provide clarity for you and for other customers reading this review:
Your return was fully refunded in good faith. Although our policy normally requires a restocking fee and return shipping charges, and although our team had not yet inspected the returned items due to warehouse delays, we chose to issue your refund immediately to ensure you were made whole without further wait.
Refunds are handled exclusively through Shopify’s secure payment platform. As a merchant, Inspire Hardware does not have access to any customer’s card numbers, nor do we ever enter or choose where funds are sent. Shopify’s system automatically routes the refund back to the original payment method used at checkout. This process is in place to protect customers and ensure refunds are applied securely.
We have shared screenshots with you confirming that the refund was processed. If it is not yet visible in your account, the only party who can trace and confirm the posting is your card issuer, as they control the timing and visibility of credits.
At Inspire Hardware, our commitment is to act with fairness and integrity. In this case, we went beyond our standard return policy to expedite your full refund. While we regret that the bank processing timeline has caused further confusion, please be assured that your refund has been securely issued through Shopify.
— Inspire Hardware
KM
KRISTINA M.
Posted
Great product and fast shipping
Great product and fast shipping. Customer service is top notch and available.
JG
JG
Posted
Good communication and handles are…
Good communication and handles are beautiful.
GW
Gail W.
Posted
Excellent Customer Service
Excellent Customer Service
BH
Brenda H.
Posted
Very prompt service and shipping
Very prompt service and shipping. Beautiful quality hardware.
LR
Lindsay R.
Posted
$40 restocking fee on a return is insane
The items I ordered unfortunately did not work in the space. They were beautiful and seemed well crafted. My reason for a 1 star is that on the $200 order that I returned, I was hit with a $40 restocking fee! Give me a break - that is bananas and nowhere did I see mention of that prior to ordering. If I had, I would not have taken the gamble in ordering from here and now that I know, I would not order again or suggest this brand to any friends. There should not be a penalty for ordering something only to find out it doesn't work in your home. That's ridiculous.
Response from Inspire Hardware· Oct 16, 2026
Lindsay, thank you for your kind words about the hardware. We understand your disappointment with the cost of returning pieces that didn’t work in your space. Your return was subject to the 20% restocking fee outlined in our return policy at the time.
Based on feedback from customers like you, we have since replaced that percentage-based fee with a flat $3.50 restocking fee—substantially lower than the percentage-based fees charged by some comparable hardware brands. Return shipping is separate unless eligible return-shipping coverage was purchased. Our current fees and return requirements are explained on our product pages and in our Returns & Refunds Policy.
