Kitchen & Bath AuthorityReviews of kbauthority.com

Order placed May 20. CHarged in full May 22. Shipped May 24. Attempted delivery June 6 but they sent us cracked and damaged vanities, so delivery was refused before it even was off the truck. Spoke with Sales Rep Ron Silva by phone at delivery time with the driver to process this per their process and they assured us replacements would be sent immediately as our bathroom model had a tight timeline, but they never shipped. Strung me along for weeks and ignored requests for a new ship date. Finally I cancelled the order by phone PER THEIR PROCESS TO DO SO BY PHONE (which I now realize is so they can ignore and deny it) the week before June 28 when Ron Silva finally admitted they would not ship until July. I then also cancelled by email on June 28 because I still had received no documentation or refund. This unethical thief then denied my cancellation by email on June 29, then made false documentation saying he shipped them June 30 about over a week after I cancelled it, then only refunded HALF! I disputed with my credit card company and these fraudulent scammers submitted false claims and fake documents while keeping my $1800 for a year and a half now, even though they sent damaged items and we never received the promised replacements! NO right to charge us any fees, absolutely disgusting wasting so much of our time and now costing more time still trying to get the refund over a year later. Filed a complaint with the BBB and am working on filing a complaint with the FTC. UPDATE: we won the dispute we filed with our credit card company and received a full refund. They reviewed all our documentation that disproved the lies this company's lawyers continued to try and argue and they actually provided fake shipping papers other emails contradicted. (Always send emails documenting everything for a return like this, that is what saved me.)

Avoid at all cost. My experience is was so negative and still has not come to a conclusion. I do plan to file a case with the Better Business Bureau as I do feel this place is an online scam. I have waited 30 days for my order to arrive. I also had called customer service to check progress and was assured everything was on track. My target day of delivery for Bath faucets and shower had arrive and even passed with no delivery. I had been a bit concerned that I had received. No additional emails post the order or even after phone calls with customer service. When I called customer service, the agent said they would need to check with their supplier and they would get back to me within a couple of hours. There was no return phone call or email as promised. I called again the next day and was informed that two items I ordered were discontinued and no longer available. Keep in mind this is after customer service had confirm they were available and they were on their way. Unfortunately, my other item was backordered. I can understand that, but after waiting 30 days, it was time to cancel. Even with product not being available and the other product being delayed they were unable to credit my account and have to wait until they receive confirmation from the third-party supplier. It’s unfortunate. I was attracted to their selection and their prices and generally the conversations with customer service were pleasant. It just all seems to be a con.

Long time customer of KB Authority. Every order was completed on time, customer support is very professional and helpful. Highly recommended.

ORDERED MY VANITY THRU KBAUTHORITY. GREG WAS VERY HELPFULL. WOULD DEFINETLY RECOMMEND THEM!!!

The team at KB Authority made my purchases for my bathroom renovation seamless. From answering questions regarding product comparisons, sizes, finishes, and specifications they were a true "partner" from start to finish. They were extremely professional and responsive. They were very knowledgeable and the prices were great. 10/10 I would recommend and use them again.

ITS THE BIGGEST SCAM WEBSITE OF ALL TIME. THEY SHOULD BE AWARDED THE SCAMMER OF THE CENTURY. THEY WILL THAKE THE MONEY AND YOU WILL NEVER RECEIVE YOUR ORDER. I HAVE BEEN WAITING FOR MORE THAN 5 MONTHS FOR AN ITEM WORTH $1500.00

Horrible experience! they said my item got delayed because of a natural disaster & charged me for return shipping on an item I never even received….run the other way, this company will take your money! Taylor is the worst at customer service!!!

I purchased a Fire Magic power burner toward the end of September from KBA. They promise a 24 - 48 hour response time to confirm your order and provide shipping details. That notice never came, so one week later I called the customer service line. It seems that the product was out of stock and wouldn't be available for 4 weeks. They did charge my credit card right away, though. I have made more than 6 calls to these folks since September and received very little info about my order. They have sent 3 fake shipping notices that turned out to be invalid, and recently sent a fourth. Is the fourth time a charm?? This has been the worst online shopping experience in a very long time, and it isn't over yet. I suspect that I will have to speak to my credit card provider and/or the BBB for a resolution. Each call I make to KBA is pleasant but just serves to prolong the situation with apologies and more promises (that are of course broken). My advice is to avoid this retailer - they are a drop-shipper that has no actual inventory or warehouse. I will update this if the company actually delivers, or I get refunded.