Kishlay
Posted
Fraud company
Extremely disappointing and unacceptable customer service. I would strongly advise potential buyers to think carefully before purchasing from this company. I paid approximately £400 for a product, only to find that the company has suddenly discontinued support for it. Having invested such a significant amount of money, I find it extremely frustrating and disappointing that the product may no longer receive the support customers reasonably expect. How can a company justify charging customers a premium price for a product and then withdrawing support without adequate consideration for existing customers? This raises serious questions about its commitment to customer satisfaction, product longevity and after-sales service. Customers deserve transparency, accountability and continued support for the products they purchase. Spending £400 should not leave a customer feeling abandoned when the company decides to change its support policy. Based on my experience, I would urge prospective buyers to carefully consider the company’s after-sales support and long-term commitment before spending their hard-earned money. A company’s responsibility to its customers should not end the moment a sale is completed.
Response from Laresar· Oct 12, 2026
ear Customer, We are sorry to hear about your disappointment and understand your concerns regarding product support. Our products are covered by a warranty period, and unfortunately, as your purchase was made in 2023 and is outside the warranty period, we are unable to offer a free repair service. If you would still like to continue using the product, we recommend contacting a trusted local repair shop, as they may be able to inspect and repair the unit. We appreciate your feedback regarding long-term product support and will continue working to improve our products and services. Best regards, Laresar