LenoxReviews of lenox.com

DO NOT BUY FROM THEM!!! Their shipping timeframe is a straight lie. After many failed attempts at an email response or call back, I wait on hold multiple times for over an hour only to get an agent who tells me their system broke and captured a bunch of people’s orders on the wrong date. They’re unwilling to do anything in good faith.

Ordered a personalized ornament on Dec 4th the shipping info stated it would take 6 to 8 days for personalization. I spent 2 days trying to reach customer service and finally reached them today by a useless and rude agent who told me that I would get it after Christmas and there was nothing she could do. When I asked to speak to someone who could help me and explain what happened to me she HUNG UP! No more Lenox in this house!

Actually my review is ZERO. I have bought many Lenox products in past but will no more -- website sends you in circles, especially if you are Canadian with US shipping address. Chat responds "we are not online right now" and phone calls yield either no answer or zero response for call back. Customer Service does NOT exist and policy appears to be -- "WE DO NOT NEED OR WANT CUSTOMERS & THEREFORE COMMIT TO NO SERVICE ... ESPECIALLY IF YOU ARE CANADIAN"

Called customer service. After waiting on hold for over 45 minutes the customer service representative Brianna was very rude and unhelpful. To say I spend a lot of money on Lenox products is an understatement. I will no longer be purchasing anything from them which is a shame because they have some beautiful products.

They never send order confirmation once the order is placed. When I ask them waiting for couple days, they say my order is never placed, and ended up locking my money for 30 days pending.

When my order finally arrived one of the dishes was broken inside its box and a candelabra was defected. I called the company and asked if I could get a discount on the candelabra since it was intended as a gift and I would not have enough time to order a new one. According to company policy it would not be possible but they offered me a "special circumstance deal" of 5% off which amounted to $3.00! What a joke! No offer of express shipping for a new item either. Disappointed in their lack of service and bad product quality!

I ordered 2 personalized ornaments. Company did not ship within time frame promised, and when I called to inquire as to status of order, service rep was less than useless. Though they failed to ship when indicated, I was told I could not cancel the order, as well I was informed they had no idea when they would ship the order. Never again!

I really like Lenox but found their customer service to be abysmal and quality can be awful. I ordered a set of gold plated silverware to go with a set of Lenox dishes and so additional items. I was so excited. The silverware was badly scratched and I requested a replacement (even suppling photos). They sent a return label for the silverware and sent me another set that was equally bad. I requested a return again. They charged me for the shipping and refunded only a portion of my cost. I called customer service - which was a complete waste of 45 minutes. I wrote a letter to the President of the company and never received a reply. Absolutely no customer support, frustrating customer service, and lacking in product quality. So disappointing!