LenoxReviews of lenox.com

Horrible customer service! My order still hasn't arrived after 3 weeks. Thet blamed it on the postal service. I told them I didn't want it anymore. They said they wouldn't take it back. I've ordered from this company for years. Never again.

I ordered 2 personalized Christmas ornaments at the same time for my twin grandchildren. I had my total cost on my receipt. When it was ready to be shipped they charged my bank more with no explanation. I called them today and the customer service agent was rude and said it was due to the increased tax on shipping them separately. I said I ordered them together and on my final cost page nothing was mentioned about charging me more. She told me it was before I paid and pretty much inferred it was my own fault. I told her I probably won’t shop again at Lenox and she said that’s ok. Didn’t care at all!!! I’ll never buy from them again. Too bad since I have another grandchild on the way.

I ordered a personalized item for a gift and it took a month to be delivered. I received it after the event. When i contacted customer service they said it was backordered. They should have informed me at the time of purchase that it was back ordered so i could have ordered something else. Very disappointed I would not order from them again

Stephanie cots was amazing! We found her new home!

Tried to order a dinner and service set for 8 and my order was cancelled due to internal review and quantity! I’m sorry I have a large family and found a product I liked. Shame on you Lenox, I have several sets passed down to me but you can guarantee I will never try to purchase from them again or continue the family tradition of purchasing a set to pass down with the rest. Horrible customer service and company.

ZERO review! Long story short. I bought a bunch of items to start a china collection. 3000 dollars worth paid in full. And they cancelled my order. Their reason they are selective with their clientele. Here’s some of their reply: We are sorry but your order came up for internal review and was determined ineligible for process. All orders are subject for approval. Lenox deserves the right to refuse to cancel an order for any reason… And when I chatted with them to ask why I can’t buy any they just kept saying: All orders are subject for approval. Do not buy from them. You might waste your time like I did.

DO NOT USE THIS COMPANY - THEY SUCK.

I ordered a personalized ornament on Dec. 4th. Like the previous reviews I am just now reading, no response from emails or call backs. I thought this was a trusted company and have enjoyed their products in the past. Lost customer here.