Brian
Posted
Quick and professional
Short wait for customer service answer my call. Kurshel was professional, pleasant and addressed my issue promptly.

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Brian
Posted
Short wait for customer service answer my call. Kurshel was professional, pleasant and addressed my issue promptly.
Dave T.
Posted
Wendy was great she provided the service I needed.. Fast. Thank You Wendy.
Jessica J.
Posted
Responsive and personal!
Gary G.
Posted
Always great experience here, for many years. Today I chatted to cancel an order we changed our minds on. They did so with no problems at all.
Carmela B.
Posted
Warren was very quick to resolve my concerns regarding my frames..Thank you Warren for all the help.
CJ
Posted
From receipt of my frames to my receipt of the replacement lenses, it took 6 weeks. Emails are probably outsourced and no one has a clue. Had to call the 800 number for someone to realize they screwed up.
Sofi I.
Posted
Thank you KAYLA, for the very professional and courteous service I received.
pjr R.
Posted
The reps at this company always provide excellent service. They really shine.