LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Paul P.
Posted Sep 6, 2023
Call got through to a human right away…
Call got through to a human right away & he answered all my questions. Thank you Warren!
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sherry S.
Posted Sep 6, 2023
So far so good customer service was…
So far so good customer service was excellent haven’t received my glasses yet but they have contacted me twice to make sure they are correct
Response from LensDirect.com· Sep 12, 2023
Hello Sherry, We really appreciate you sharing your review of our service. Thank you! Regards, LensDirect Customer Happiness
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Susanna
Posted Sep 6, 2023
Great Customer Service
Warren provided great customer service and got my questions answered. Happy for considerably lower prices that other places.
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Hughes
Posted Sep 5, 2023
Great customer service provided by…
Great customer service provided by Nyah. Thank you.
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Elizabeth
Posted Sep 4, 2023
First timer
This was my first time using lens direct. I had a couple of questions and called their customer service line. Nyah answered my questions and made it an easy process. Having great customer service makes a big difference! Nyah made that happen.
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ASO
Posted Sep 4, 2023
Customer service was very responsive
Customer service was very responsive. Nyah was polite and helpful and made me feel like my questions and concerns were being promptly and professionally addressed.
Response from LensDirect.com· Sep 4, 2023
Dear Customer, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
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inaray L.
Posted Sep 4, 2023
Nyah was a great help to me.,she was…
Nyah was a great help to me.,she was quik and very nice.
Response from LensDirect.com· Sep 4, 2023
Hello Customer, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
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cb S.
Posted Sep 3, 2023
Their website is fishy
Their website is fishy. I could not enter information beyond lens type so I called them. Some girl said she would take th email and e order over the phone. Error with card expiring! LD wrote me an email said said I had to call in the number. I never verbally give out card numbers. Fishy.
Response from LensDirect.com· Sep 12, 2023
‍Hello Customer, We’re sorry to hear of your less-than-satisfactory experience with LensDirect and hope you will accept our sincerest apologies. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please give me a call at 1-800-536-7111 at your earliest convenience. Yours sincerely, LensDirect Customer Happiness
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