Sonia Ben H.
Posted
Sheena has been awesome
Sheena has been awesome, very quick, friendly and helpful

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sonia Ben H.
Posted
Sheena has been awesome, very quick, friendly and helpful
Nicholas O.
Posted
Haven’t received my lenses yet but so far the customer service experience with Duval has been excellent. Very helpful
Howard Q.
Posted
very friendly very helpful
Phil L.
Posted
I ordered replacement lenses online for my original eyeglass frames. My frame was broken when the lenses I ordered arrived. Exactly, the right hinge part was broken. So I contacted the customer center, and they said they would refund the price of the lens I ordered without compensation for my frame. Obviously, even though my frame was broken due to their fault, their compensation policy only compensates for the lenses I ordered. Beware of those looking to order lenses through this company. They don't want to take responsibility for their mistakes.
Doug L.
Posted
Today I had the pleasure of dealing with Duval who was what everyone needs when dealing with customer service. Timely responses and went beyond what was needed to make me a satisfied customer. Thank you Duval.
Alejandra S.
Posted
Excellent customer service and speedy responses. So satisfied with my experience with LensDirect.
Michele K.
Posted
I ordered contact lenses and was in need of them quickly. The folks at LensDirect were really helpful in assisting to expedite the order. I'm a repeat customer and will use them again in the future. Thanks LensDirect!
Jongwon B.
Posted
It was a great help! Thank you Duval!